Ritesh<br><br>ASR and ACD are not the major quality measures. QoS consists of a combination of jitter in ms, packet loss%, and delay in ms. Calling on a given system may have excellent ACD and ASR, but the calls may present conversation that is difficult to understand or annoying (high delay), causing users to migrate to another system even when 100% of calls connect. This can easily be the case as the route to the SBC or switch may be good, while the RTP or voice route may suffer from high packet loss, delay and jitter.<br>
<br>Scott<br><br><div class="gmail_quote">On Sun, Nov 1, 2009 at 7:03 AM, Ritesh A <span dir="ltr"><<a href="mailto:helloritesh@gmail.com">helloritesh@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Nitzan,<br><br>Thanks so much. Yes, this helps. I am getting 70% ASR and no wonder, thats bugging.<br><font color="#888888"><br>Ritesh</font><div><div></div><div class="h5"><br><br><br><div class="gmail_quote">On Sun, Nov 1, 2009 at 4:43 PM, Nitzan Kon <span dir="ltr"><<a href="mailto:nk3569@yahoo.com" target="_blank">nk3569@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">ASR: Average Successful rate - in essence what percentage of<br>
calls are going to be answered.<br>
ACD: Average Call Duration - the average duration of all calls.<br>
<br>