Nitzan,<br><br>Thanks so much. Yes, this helps. I am getting 70% ASR and no wonder, thats bugging.<br><br>Ritesh<br><br><br><div class="gmail_quote">On Sun, Nov 1, 2009 at 4:43 PM, Nitzan Kon <span dir="ltr"><<a href="mailto:nk3569@yahoo.com">nk3569@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">ASR: Average Successful rate - in essence what percentage of<br>
calls are going to be answered.<br>
ACD: Average Call Duration - the average duration of all calls.<br>
<br>
>From a business perspective - the higher the ASR the better<br>
because this means more calls actually connect. You can have<br>
a great quality route with high ACD - but if the ASR is only<br>
10% then it's pointless as 90% of calls will just get bounced.<br>
<br>
The higher the ACD the better because this typically indicates<br>
that the route is good quality (people talk longer). Another<br>
very important aspect to ACD is that high ACD also indicates<br>
less false answers, see below:<br>
<br>
FAS: False Answer Supervision - it's a fancy name to basically<br>
having the route operator rip you off and transmit an answered<br>
signal and start billing you as soon as it starts ringing, many<br>
times even if they don't actually deliver your calls anywhere.<br>
In this case ACD will be very low because calls aren't actually<br>
getting through - they're just billing you as-if they got through.<br>
<br>
That's all I could think of right now..<br>
<br>
--<br>
Nitzan Kon, CEO<br>
Future Nine Corporation<br>
<a href="http://www.future-nine.com" target="_blank">http://www.future-nine.com</a><br>
<br>
<br>
--- On Sun, 11/1/09, Ritesh A <<a href="mailto:helloritesh@gmail.com">helloritesh@gmail.com</a>> wrote:<br>
<br>
> From: Ritesh A <<a href="mailto:helloritesh@gmail.com">helloritesh@gmail.com</a>><br>
> Subject: [asterisk-biz] Quality terms..<br>
> To: "Commercial and Business-Oriented Asterisk Discussion" <<a href="mailto:asterisk-biz@lists.digium.com">asterisk-biz@lists.digium.com</a>><br>
> Date: Sunday, November 1, 2009, 5:17 AM<br>
<div><div></div><div class="h5">> Folks,<br>
><br>
> While choosing a carrier, there are certain parameters that<br>
> should be understood. Does anyone (e.g. a supplier) have any<br>
> data on what those terms are and what they mean?<br>
> Its a business relevant information and hence the posting<br>
> here. Hoping to get some answers.<br>
><br>
><br>
><br>
> Thanks a in advance.<br>
> --<br>
> Ritesh<br>
> PS: I am interested in explanation for terms such as ASR,<br>
> ACD etc and what they actually mean? A pointer to the<br>
> webpage explaining the details would suffice as well.<br>
><br>
><br>
><br>
><br>
><br>
><br>
</div></div>> -----Inline Attachment Follows-----<br>
><br>
> _______________________________________________<br>
> --Bandwidth and Colocation Provided by <a href="http://www.api-digital.com--" target="_blank">http://www.api-digital.com--</a><br>
><br>
> asterisk-biz mailing list<br>
> To UNSUBSCRIBE or update options visit:<br>
> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br>
<br>
_______________________________________________<br>
--Bandwidth and Colocation Provided by <a href="http://www.api-digital.com--" target="_blank">http://www.api-digital.com--</a><br>
<br>
asterisk-biz mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br>
</blockquote></div>