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<div class=Section1>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'>Zeeshan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'>We have a solution for you our Crystal
Clear Call Center. you can see it at :<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'><a
href="http://host.tikalnetworks.com/cc3/index.php?cat=contact">http://host.tikalnetworks.com/cc3/index.php?cat=contact</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'>user tikal-demo<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'>pw tikal-demo<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=4
color=blue face=Tahoma><span style='font-size:14.0pt;font-family:Tahoma;
color:blue'>Crystal</span></font></st1:PlaceName><font size=4 color=blue
face=Tahoma><span style='font-size:14.0pt;font-family:Tahoma;color:blue'> <st1:PlaceName
w:st="on">Clear</st1:PlaceName> <st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType
w:st="on">Center</st1:PlaceType></span></font></st1:place><font size=4
color=blue face=Tahoma><span style='font-size:14.0pt;font-family:Tahoma;
color:blue'> Monitoring is call center software solution designed to maximize
the productivity, efficiency and effectiveness of your call center.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'>Why do you need the Crystal Clear Call
Center Monitoring?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=4 color=blue
face=Tahoma><span style='font-size:14.0pt;font-family:Tahoma;color:blue'>* Empowering
agents to drive revenue, ignite overall corporate growth and improve service
levels are objectives Crystal Clear Call Center Monitoring can help you
attain.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> * It is so simple that any one can
use it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> * It has all the most used features
that a call center need:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Incoming & Outgoing calls.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o ACD, Agent can Logon to
multiple queues.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o VIP callers can bypass the
queue<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Upload and set, Music on hold
or Commercial messages.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Build in call recording
system - consecutive recording or by demand.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Retrieve your recording by: date;
hour; agent ID; Caller ID.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Real time display of queues
and active agents.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=4 color=blue
face=Tahoma><span style='font-size:14.0pt;font-family:Tahoma;color:blue'> o
Full details reports - queues and agents activity; daily, weekly, monthly. Reports
can by export to Excel or CSV format.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:45.0pt'><font size=4 color=blue
face=Tahoma><span style='font-size:14.0pt;font-family:Tahoma;color:blue'>o Full
call record - Date and time queue name, Call source, Call termination status, Hold
time until answered, Call duration, Link to call recording.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Find out your agents
efficiency.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Agent toolbar - enable login/logout,
display the number of calls waiting in queue.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o CTI integrated in any CRM
system.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Unlimited scalability<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Centralized control<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o No geographic limitations<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Chanspy<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'> o Multi Language<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face=Tahoma><span style='font-size:
14.0pt;font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=4 color=blue face="Times New Roman"><span
style='font-size:14.0pt;color:blue'>Please do not hesitate to contact me should
you have any question or need additional information to the following telephone
numbers or to my e-mail.<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='text-align:justify'><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue'>Alex<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=3 color=blue
face="Times New Roman"><span style='font-size:12.0pt;color:blue'><img border=0
width=150 height=83 id="_x0000_i1031" src="cid:image001.jpg@01C97764.C6CA2020"><o:p></o:p></span></font></p>
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face=Arial><span style='font-size:11.0pt;font-family:Arial;color:blue'><!--[if gte vml 1]><v:shape
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<p class=MsoNormal style='text-align:justify'><span dir=RTL></span><font
size=3 color=blue face=Tahoma><span lang=HE dir=RTL style='font-size:12.0pt;
font-family:Tahoma;color:blue'><span dir=RTL></span> <span
class=MsoHyperlink><b><i><u><font color=blue><span style='font-weight:bold;
font-style:italic'><a href="http://www.tikalnetworks.com/"><span lang=EN-US
dir=LTR>www.tikalnetworks.com</span></a></span></font></u></i></b></span></span></font><span
class=MsoHyperlink><u><font color=blue face=Tahoma><span style='font-family:
Tahoma'><o:p></o:p></span></font></u></span></p>
<p style='text-align:justify'><b><i><font size=3 color=blue face=Tahoma><span
lang=HE dir=RTL style='font-size:12.0pt;font-family:Tahoma;color:blue;
font-weight:bold;font-style:italic'>Alexander Argov CEO</span></font></i></b><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b><i><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue;
font-weight:bold;font-style:italic'>Mobile +972 (52) 3682486<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-align:justify'><b><i><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue;
font-weight:bold;font-style:italic'>Tel +972 (3) 9279100<span dir=RTL></span><span
lang=HE dir=RTL><span dir=RTL></span> </span><o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-align:justify'><b><i><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue;
font-weight:bold;font-style:italic'>Fax +972 (3) 9279121<span lang=HE dir=RTL>P<o:p></o:p></span></span></font></i></b></p>
<p class=MsoNormal style='text-align:justify'><b><i><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue;
font-weight:bold;font-style:italic'>POB 13317 Tel Aviv 61132<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-align:justify'><b><i><font size=3 color=blue
face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;color:blue;
font-weight:bold;font-style:italic'><o:p> </o:p></span></font></i></b></p>
<p class=MsoNormal><b><i><font size=3 color=blue face=Tahoma><span
style='font-size:12.0pt;font-family:Tahoma;color:blue;font-weight:bold;
font-style:italic'>email: </span></font></i></b><font color=blue face=Tahoma><span
style='font-family:Tahoma;color:blue'><a href="mailto:alex@tikalnetworks.com"><b><i><span
style='font-weight:bold;font-style:italic'>alex@tikalnetworks.com</span></i></b></a></span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal dir=RTL style='text-align:right;direction:rtl;unicode-bidi:
embed'><font size=4 color=blue face=Tahoma><span dir=LTR style='font-size:14.0pt;
font-family:Tahoma;color:blue'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center dir=RTL style='text-align:center;direction:
rtl;unicode-bidi:embed'><font size=3 face="Times New Roman"><span dir=LTR
style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal dir=RTL style='text-align:right;direction:rtl;unicode-bidi:
embed'><b><font size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From</span></font></b><span dir=RTL></span><b><font
size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'><span dir=RTL></span>:</span></font></b><font size=2
face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:PersonName
w:st="on"><font size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;
font-family:Tahoma'>asterisk-biz-bounces@lists.digium.com</span></font></st1:PersonName><font
size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;font-family:Tahoma'> [mailto:<st1:PersonName
w:st="on">asterisk-biz-bounces@lists.digium.com</st1:PersonName></span></font><span
dir=RTL></span><font size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;
font-family:Tahoma'><span dir=RTL></span>] </span></font><b><font size=2
face=Tahoma><span dir=LTR style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>On Behalf Of</span></font></b><span dir=RTL></span><b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;font-weight:
bold'><span dir=RTL></span> </span></font></b><font size=2 face=Tahoma><span
dir=LTR style='font-size:10.0pt;font-family:Tahoma'>Zeeshan Zakaria</span></font><font
size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma'><br>
</span></font><b><font size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Sent</span></font></b><span dir=RTL></span><b><font
size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'><span dir=RTL></span>:</span></font></b><font size=2
face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma'> </span></font><font
size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;font-family:Tahoma'>Thursday,
January 15, 2009 7:48 PM</span></font><font size=2 face=Tahoma><span lang=HE
style='font-size:10.0pt;font-family:Tahoma'><br>
</span></font><b><font size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>To</span></font></b><span dir=RTL></span><b><font
size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'><span dir=RTL></span>:</span></font></b><font size=2
face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:PersonName
w:st="on"><font size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;
font-family:Tahoma'>Commercial and Business-Oriented Asterisk Discussion</span></font></st1:PersonName><font
size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma'><br>
</span></font><b><font size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Subject</span></font></b><span dir=RTL></span><b><font
size=2 face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'><span dir=RTL></span>:</span></font></b><font size=2
face=Tahoma><span lang=HE style='font-size:10.0pt;font-family:Tahoma'> [</span></font><font
size=2 face=Tahoma><span dir=LTR style='font-size:10.0pt;font-family:Tahoma'>asterisk-biz]
Alternative to QueueMetrics</span></font><span lang=HE><o:p></o:p></span></p>
</div>
<p class=MsoNormal dir=RTL style='text-align:right;direction:rtl;unicode-bidi:
embed'><font size=3 face="Times New Roman"><span dir=LTR style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi,<br>
<br>
I need some QueueMetrics type solution. Trying to get hold of them for two days
but no reply yet. Does anybody know of any alternate? I need to put it on our
company's asterisk box so we can monitor our agents (about 40) activities.<br
clear=all>
<br>
-- <br>
Zeeshan A Zakaria<o:p></o:p></span></font></p>
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