<br><br><div class="gmail_quote">On Jan 22, 2008 7:08 PM, Andrew Kohlsmith <<a href="mailto:aklists@mixdown.ca">aklists@mixdown.ca</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="Ih2E3d">On Tuesday 22 January 2008 15:38:12 411XML Richard Weerts wrote:<br>> We are looking for FULL CALL recording solutions.<br>> That is, record the ENTIRE CALL both caller and IVR system (or live<br>
> operator transfer, whatever) from beginning to end.<br>> After "this call may be recorded ." of course.<br>> Thanks for any ideas or references .<br><br></div>I've implemented something along these lines, including full logging, typing
<br>(personal, business, fax, etc.) indexing and offline storage for archived<br>calls.<br><br>If you're interested in discussing details, don't hesitate to contact me.<br>Call particulars, including archival state and location, were stored in an
<br>SQL database which made it trivial to locate calls based on source,<br>destination, time, type, etc.<br><font color="#888888"><br>-A.<br></font><div><div></div><div class="Wj3C7c"></div></div></blockquote><div><br>I can "easily" (well maybe not that easily sometimes) make the recording be associated with particular customer's records in various CRMs so you can quickly pull up a customer record in your CRM and view the calls and click to listen to any of the recordings.
<br><br>This type of integration and retrieval is really helpful, handy, and can save tons of time and money.<br><br>Thanks,<br>Steve Totaro<br></div></div><br>