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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>-- <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>........::::::::::.........<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Brian Fertig<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Director of Engineering<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Molten, Inc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Delaware Office<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Office 800.418.4380 x 160<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Direct 302.338.9601<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <b>On Behalf Of </b>Matt<br>
<b>Sent:</b> Saturday, April 14, 2007 8:42 AM<br>
<b>To:</b> Commercial and Business-Oriented Asterisk Discussion<br>
<b>Subject:</b> Re: [asterisk-biz] 800 DID's<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Perhaps the e-mail should have
been sent privately, but maybe not. I don't know much about Molten
other then from what I see, I would have large reservations about doing
business with them. Again, it was never my intent to hurt Brian...
rather to try to find out what kind of company they are. When
I see what I see at Brian's company, immediately red flags go up in my
head. I've been on the net since about 1990. If I
remember correctly, even at it's start, eBay was a pretty professional looking
company. <span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[Brian Fertig] Once
again.. We are a professional company however if you choose not to use us
because you think we are not professional then so be it. But you can ask
many other customers who work with us. As far as me personally ask anyone
know really knows me on the list.. <o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
It doesn't matter how big or small you are, you should always try to present a
professional look. Sure, you may get some clients if you
aren't "professional", but they will often be dead-beats, and smaller
clients. If you want the bigger clients you have to present
yourself as a well established business who is going to be there when the
customer needs you (and then you also better be there or your customers will
run away!). <span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[Brian Fertig] This is
not necessarily true. We have large clients and they work with us just
fine.<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
There's nothing that irks me more (and I'm not saying Brian does this... this
is just an irk of alot of these VoIP providers) then a company that claims 24/7
support (via e-mail or otherwise) and you call the support number only to get
voicemail and never get a call back, or you send to their 24/7 e-mail and it's
answered 24 hours later. <span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[Brian Fertig] Yep we
are 24.. If you call someone will respond within a hour during non
business hours. We don’t have someone who monitors email 24/7.<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
I guess I'm just very leary of companies that seem to be run by one
person. As you said, some companies may have been started by one person
and now are very prosperous. However, if you are looking to provide VoIP
services, you need to make sure that you will have support when you need
it. You can't just go with any ma&pa company that comes
about. VoIP is phone service, and people expect it to
work. With the exception of one company I deal with, all the rest have
call centers with multiple technicians. And this other company I
deal with has multiple employees who can help, even if tech support is only one
person. Heck, even our company has a 24/7 call-center (no..
it's not out sourced) to handle tech support for our wholesale VoIP customers. <span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[Brian Fertig] Good
lord dude.. Drop it. We are not ran by one person. We
actually have 10 people on staff in 2 states. Here is the link to our
articles of incorporation.. <o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>http://www.sunbiz.org/scripts/cordet.exe?a1=DETFIL&n1=P06000078893&n2=NAMFWD&n3=0000&n4=N&r1=&r2=&r3=&r4=MOLTEN&r5=<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
My point is, if you want to play with the big dogs, you need a decent website,
24/7 support for your customers (this IS phone service after all), and a decent
sounding phone system. If it sounds compressed and warbly, or
unprofessional, that may very well scare clients away....yeah you'll get the
smaller fish...but anyone looking to do anything "real" is going to
go elsewhere. <span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[Brian Fertig] What
are you using for service? I have many people who have called me with no
problems. I have called our system with no problems I don’t hear
where you are having issues. Maybe you should check your own company you
use. <o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
Anyone can setup Asterisk and say "yup it works", but do they really
understand it?<span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><i><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>[Brian Fertig] I was
one of the first 20 dCAPs. I have over 4 years with asterisk.
Hmm.. I do believe I understand better than most.<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
Anyway... I've said enough..... those are my main
concerns. <o:p></o:p></p>
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