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<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'>One of our
clients is looking for call centre software, and we can pay up to $200 - $300
per agent license depending on feature set and support terms. We do not have
‘much’ expertise in this area – what we do have is basic
experience in installation and configuration of core asterisk and freepbx on
FC4/FC5.<o:p></o:p></span></font></p>
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style='font-size:10.0pt;font-family:"Century Gothic";color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'>We ourselves
are telecom product reseller in <st1:country-region w:st="on"><st1:place w:st="on">Pakistan</st1:place></st1:country-region>
(See <a href="http://www.ubm.com.pk/">www.ubm.com.pk</a>), so there is a
possibility of future deals. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'>The product
will be mostly used for customer service – such as insurance companies,
security companies, banks, etc. So a very good inbound/outbound call management
(MINUS the predictive dialer), basic CRM, medium level reporting, very good
ACD, medium level IVR are some of the things that you should be able to
configure. IVR and CRM ‘design’ can be charged on a per hour basis.
Mostly analog lines will be terminating on channel side, and analog/voip will
be used on agent side.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Century Gothic"><span
style='font-size:10.0pt;font-family:"Century Gothic";color:navy'>Thanks,<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>----------------------------------------------------------</span></font></b></strong><b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black;font-weight:bold'><br>
</span></font></b><strong><b><font size=1 color=gray face=Arial><span
style='font-size:7.5pt;font-family:Arial;color:gray'>Farzal Ali Dojki</span></font></b></strong><b><font
size=1 color=gray face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:gray;font-weight:bold'><br>
<strong><b><font face=Arial><span style='font-family:Arial'>PK:
92-21-2635021-24 | US: 1-512-STAY-UBM</span></font></b></strong><br>
<strong><b><font face=Arial><span style='font-family:Arial'>Telecom ::
Call Centre :: Security :: Computing</span></font></b></strong><br>
</span></font></b><a href="http://www.ubm.com.pk"><b><font size=1 face=Arial><span
style='font-size:7.5pt;font-family:Arial;font-weight:bold'>http://www.ubm.com.pk</span></font></b></a><strong><b><font
size=1 color=gray face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:gray'> </span></font></b></strong><a
href="mailto:farzal@ubm.com.pk"><b><font size=1 face=Arial><span
style='font-size:7.5pt;font-family:Arial;font-weight:bold'>farzal@ubm.com.pk</span></font></b></a><strong><b><font
size=1 color=gray face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:gray'> </span></font></b></strong><font size=1 color=navy
face=Arial title="http://www.360training.com/"><span
title="http://www.360training.com/"><span style='font-size:7.5pt;font-family:
Arial;color:navy'><o:p></o:p></span></font></p>
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