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<DIV><FONT face=Arial size=2>In Bob's defense, the situation might have been
exacerbated due to the fact that the sales rep he mentioned in his email has
been out of the office for about a week on a personal leave. Protocol is
for someone else in sales to monitor a colleague's email in the event of
absence, but he may well have sent a few emails that went
unanswered.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I believe Bob got the follow-up he was looking for,
but in the event you are still not on the path toward a resolution of your
issue, please contact me offline. I was researching it out of curiosity
and I tried cross referencing your contact name and email address against our
customer db and came up empty. I can't determine your company name as your
email address is an anonymous, yahoo type email.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>In any event I apologize for any
miscommunication. I assume you meant for the sales rep to ship your order
on your shipper's account, otherwise we would not have had that information at
all. I cannot explain how a single charge of $260 for overnight delivery
of an "ATA" could have occurred, let alone two charges.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I ran a Fedex retail/rack rate check, rounded all
the way up to 4lbs, and not knowing your location, chose Saskatchewan because it
looks pretty far away, isolated and expensive. The retail rack rate for
International Priority comes to $90. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Anyhow, if you still need assistance I am happy to
intercede.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>Cory J Andrews<BR>++++++++++++<BR>VOIPSupply.com<BR>454 Sonwil
Drive<BR>Buffalo, NY 14225<BR>++++++++++++++<BR>voice - 800.398.VoIP
X3402<BR>email - <A
href="mailto:Cory@VOIPSupply.com">Cory@VOIPSupply.com</A><BR>AIM - B2CORY</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=calvis@itechgroup.com href="mailto:calvis@itechgroup.com">calvis</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">'Commercial and Business-Oriented
Asterisk Discussion'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, August 09, 2006 6:57
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [asterisk-biz]
voipsupply.......</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">When I first saw this
post my first thought was, “Humm, he must be a neophyte in business
world.” <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Mistakes happen all
the time, and reputable companies will fix the mistakes but you need to follow
up in the proper channels.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Instead of trying to
solve the problem with the source he let off a big scream in public.
This idiotic approach could possible cause you more harm than
good.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>bob murphy<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, August 09, 2006 3:14
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> email@mattruby.com;
Commercial and Business-Oriented Asterisk Discussion<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [asterisk-biz]
voipsupply.......</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Okay,<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Educational? Maybe. Vindictive? Sure
seemed like it. A Little move we used to call "Throw em under the
Bus" in front of peers and you'll get em
hoppin.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">A great strategy for getting a quick response.
However, ill feelings may arise in the relationship. Use this move VERY
sparingly.<BR><BR> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 8/9/06, <B><SPAN
style="FONT-WEIGHT: bold">Matthew Rubenstein</SPAN></B> <<A
href="mailto:email@mattruby.com">email@mattruby.com</A>>
wrote:</SPAN></FONT></SPAN> <o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> I found the
report of shipping hassles affecting the timing and cost of<BR>hardphones
educational. The level of detail in the complaint was a <BR>little
embarassing, but seeing the insides of a problematic business<BR>transaction
supporting Asterisk seemed to me ontopic for
"Asterisk<BR>Business".<BR><BR><BR>On Wed, 2006-08-09 at 17:50 -0400, Andrew
Joakimsen wrote: <BR>> You should contact UPS and inform them of the
fradulent use of your<BR>> account, I'm almost sure they cannot charge you
for a package that was<BR>> not shipped by you.<BR>><BR>> What this
has to do with Asterisk or any sort of VoIP is beyond me... <BR>><BR>>
On 8/9/06, Bob Smith <<A
href="mailto:bureau@inmte.com">bureau@inmte.com</A>> wrote:<BR>> >
Garret , we got a problem justin who actually said himself he did a<BR>>
> mistake. went and shipped <st1:country-region w:st="on"><st1:place
w:st="on">canada</st1:place></st1:country-region> overnight instead of
express..using our <BR>> > account #<BR>> > now.. ups wants 260$
for 1 ata shipping.. we are not going to pay this.<BR>> ><BR>> >
he made mistake and not us.. you guys will assume this i fear as we<BR>>
> don't intend to pay ups for ustins mistake. <BR>> ><BR>> >
not only that but now my client is getting a 260$ bill also.<BR>>
><BR>> > Please take care of this,<BR>> ><BR>> > 2 * 260$
=520 .. 520$ bvucks for 2 orders is not right and you know it.. <BR>> >
we agreed on express wich was 45$..<BR>> ><BR>> ><BR>>
><BR>> > Garrett Smith wrote:<BR>> > ><BR>> > >
Hello List:<BR>> > ><BR>> > > I am looking to move a nice
quantity of Cisco CP-7940G's. If anyone <BR>> > > purchases these in
volume (say 25+) drop me a line and we will make a<BR>> > >
deal!<BR>> > ><BR>> > > Thanks!<BR>> > ><BR>>
> > Garrett Smith<BR>> > > <BR>> > > Director of
Business Development<BR>> > ><BR>> > >
VoIPSupply.com<BR>> > ><BR>> > > -- a division of B2
Technologies, LLC<BR>> > ><BR>> > > <A
href="mailto:gsmith@voipsupply.com">gsmith@voipsupply.com</A> <mailto:<A
href="mailto:gsmith@voipsupply.com">gsmith@voipsupply.com</A>><BR>> >
><BR>> > > (716) 250-3408 Direct<BR>> > ><BR>> >
> (716) 630-1548 Fax<BR>> > ><BR>> > > (716) 903-9495
Cell<BR>> > ><BR>> > >
------------------------------------------------------------------------<BR>>
> ><BR>> > > _______________________________________________
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> ><BR>> ><BR>> >
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</A><BR>--<BR><BR>(C) Matthew
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href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</A><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR><BR clear=all><BR>-- <BR>Bob Murphy
<BR>Principal<BR><BR><BR>Arreva Communications<BR><A
href="http://www.arrevausa.com">www.arrevausa.com</A><BR><BR><BR>949-349-0218-Direct<BR>949-349-0209-Fax
<o:p></o:p></SPAN></FONT></P></DIV>
<P>
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