I myself have worked with several clients in the past who offered shared call centers as a business. It would work as follows:<br><br>1) You're a business who needs call center/customer service services, but are a small shop. You want the look of a large org while keeping your company the same size, and just want to cut a check every month for the service you need. Enter shared call center.
<br><br>2) You get an 800/local number (up to you), which is then routed to the shared call center. Based on the number dialed, the rep who answered the call would be able to give the impression they worked for XYZ company (again, based on inbound DID) and would provide whatever service needed (take a trouble ticket, provide status information, etc).
<br><br>Clients of this service are usually small shops (although this isn't a hard and fast rule). They usually specialize in tech, custom manufacturing, or niche engineering (from my experience).<br><br>Hope that helps.
<br><br>-brandon<br><br><div><span class="gmail_quote">On 7/26/06, <b class="gmail_sendername">Barry D. Hassler</b> <<a href="mailto:Barry.Hassler@hcst.com">Barry.Hassler@hcst.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi Folks,<br><br>In a recent discussion with a client, the subject of providing call<br>center services as a business came up. This particular client has<br>downsized rather significantly recently, and thus, has a fairly large
<br>spare capacity in terms of workstations, desks, etc (about 25 spare<br>seats). My particular discussion with them centered around the<br>possibility of providing additional voice services for them in order to<br>gain momentum for an upgrade to the voice services to several
<br>organizations in the same building. We have direct availability of<br>plenty of voice capacity (we sit directly on a major telco fiber<br>network).<br><br>My company provides network services, including asterisk, and their
<br>business isn't really "call center", but it seems to be a<br>logical/practical addition to work into the available resources.<br><br>Any thoughts / possibilities in terms of business plan, and potential<br>clients would be appreciated! I'm thinking this group may have more
<br>input on the subject than many others :-)<br><br>Thanks!<br><br><br>________________________________________________________________________<br>Barry D. Hassler<br>President<br><br>HCST<br>2332 Grange Hall Road<br>Beavercreek, Ohio
<br>45431-2345<br><a href="http://www.hcst.net/">http://www.hcst.net/</a><br><br> <a href="mailto:barry.hassler@hcst.com">barry.hassler@hcst.com</a><br> +1 937-427-9000<br> +1 937-427-8706 FAX<br> FWD: 3934279000<br>
(655480)<br> HCST*Net Support Issues: please email <a href="mailto:support@hcst.net">support@hcst.net</a><br> Billing Issues: Please email <a href="mailto:billing@hcst.net">billing@hcst.net
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<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br></blockquote></div><br><br clear="all"><br>-- <br>Brandon Galbraith<br>Email: <a href="mailto:brandon.galbraith@gmail.com">
brandon.galbraith@gmail.com</a><br>AIM: brandong00<br>Voice: 630.400.6992<br>"A true pirate starts drinking before the sun hits the yard-arm. Yarrrr. --thelost"