When I first setup my test server I signed up with exgn and even throught the latest change I have had no problems with configuring or calling over their service. I followed the Support provided configurations and made few changes and all seems to be fine. I personnally have never tried calling them or emailing support so I cannot vouch for that part of their service.
<br><br><br><br><div><span class="gmail_quote">On 7/19/06, <b class="gmail_sendername">Cory Forsyth</b> <<a href="mailto:cory.forsyth@gmail.com">cory.forsyth@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
wow, sixtel must be pretty horrible, then.<br><br>I have had nothing but trouble from EXGN. Their switch to new servers<br>the other day broke my old configurations, and so I set up a trouble<br>ticket. They responded that, with 3500+ other support requests, they
<br>couldn't bother to take the time with me and closed my ticket! I<br>eventually had to fix it on my own, which took several hours of trial<br>and error when they could have just fixed it for me quickly instead.<br><br>
Also, in the past 4 months I've tried calling EXGN's support number<br>about 10 times, and each time I am transferred over to some overflow<br>call center where someone takes my name and number and they tell me<br>someone will call me back. When I get transfered to the overflow
<br>center now, I don't even bother, because NOT ONCE in the 10 times that<br>I have called and left a message and number have I received a call<br>back.<br><br>When I *do* get support from their tech people I feel like it's a
<br>wrestling match and that they always insinuate that if something isn't<br>working it's *my* fault.<br><br>Is this atypical behavior? Has anyone besides Thameem had any luck with EXGN?<br><br>Also, is there a good VOIP provider review site where I can post this review?
<br><br>thanks,<br>Cory<br><br>On 7/13/06, Thameem Ansari <<a href="mailto:thameem.ansari@gmail.com">thameem.ansari@gmail.com</a>> wrote:<br>> It seems that sixtel is bought by exgn. I prefer exgn over sixtel.<br>
><br>> -Thameem<br>><br>><br>> On 7/13/06, VoIP Dealer <<a href="mailto:voipdealer@yahoo.com">voipdealer@yahoo.com</a> > wrote:<br>> ><br>><br>> I've had good experiences with VoicePulse Connect (
<br>> <a href="http://connect.voicepulse.com">connect.voicepulse.com</a>). They are able to port those old Nufone toll-free's<br>> in under 24 hours and have good coverage in NJ (201/732/973), so they should<br>> be able to handle that too. Try calling them, ask for Martin or Matt, they
<br>> were a great help during the Nufone outage.<br>><br>><br>> ________________________________<br>> How low will we go? Check out Yahoo! Messenger's low PC-to-Phone call rates.<br>><br>><br>> _______________________________________________
<br>> --Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com</a> --<br>><br>> asterisk-biz mailing list<br>> To UNSUBSCRIBE or update options visit:<br>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">
http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br>><br>><br>><br>><br>> _______________________________________________<br>> --Bandwidth and Colocation provided by <a href="http://Easynews.com">
Easynews.com</a> --<br>><br>> asterisk-biz mailing list<br>> To UNSUBSCRIBE or update options visit:<br>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz
</a><br>><br>><br>><br><br><br>--<br>web: <a href="http://corybantic.us">corybantic.us</a><br>_______________________________________________<br>--Bandwidth and Colocation provided by <a href="http://Easynews.com">
Easynews.com</a> --<br><br>asterisk-biz mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a>
<br></blockquote></div><br><br clear="all"><br>-- <br>Bruce<br>Nortex Networks