<div>Jean and rest of the list,</div>
<div> </div>
<div>My humble apologies. As we do have a large number of call center clients, our ASR for CC traffic and Normal traffic is very different. As a result I mistakenly resorted to taking out the user cancelled and user busy out of the equation and only considered calls that actually fail which was very much less than 5%
<br> </div>
<div>My apologies to all. I completely understand your point of view.</div>
<div> </div>
<div>Thank you for the feedback.</div>
<div> </div>
<div>Kind regards,</div>
<div> </div>
<div>Vijay</div>
<div><br> </div>
<div><span class="gmail_quote">On 6/13/06, <b class="gmail_sendername">Jean-Michel Hiver</b> <<a href="mailto:jhiver@ykoz.net">jhiver@ykoz.net</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Vijay Shan a écrit :<br><br>> Jean,<br>><br>> Results do not take into account Busy or cancelled by caller, which
<br>> means less than 5% really fail.<br><br>But that is _NOT_ how you're supposed to measure ASR by any kind of<br>industry standard.<br><br>As far as I'm aware, measuring ASR is simple: 100 * (Answered calls /<br>Total call attempts).
<br><br>I'm saying this for you because when I see somebody announce an ASR of<br>95% it gives me the same feeling as when I see a "YOU HAVE WON<br>$10,000,000" message in my mailbox: it can't be serious.<br><br>
Cheers,<br>Jean-Michel.<br><br>--<br>Jean-Michel Hiver - <a href="http://ykoz.net/">http://ykoz.net/</a><br>Découvrez la Réunion des Technologies IP & Telecom<br>TEL: +262 (0)262 55 03 98 - RCS 434 273 330 SAINT PIERRE
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