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<font face="Times New Roman, Times, serif">Hi Robert, The handset jack
may be the problem. <br>
If you are close to another extension ..wiggle the cord or the plug
until the problem re-appears (use a softphone if you don't have a real
phone) <br>
>From the outside check that the contacts are clean, if they are then
open up the phone and resolder the jack connections on the board.<br>
(Use a very small soldering iron )<br>
I would check the network connectors at the same time as the cable puts
a strain on the connector(s)<br>
Don't give up! ......9 times out of ten it's just a bad solder
connection.<br>
but it may take some detective work to track it down <br>
Good luck and when you get it working upgrade the firmware(its much
better) <br>
Henry<br>
<br>
PS. For those waiting for the DSS unit it should be available end of
June </font><br>
<br>
Lists wrote:<br>
<blockquote type="cite"
cite="mid1836675.1147717931779.JavaMail.root@mail.ropeguru.com">
<style type="text/css"><!-- DIV {margin:0px;} P {margin:0px;} --></style><font
face="times new roman, new york, times, serif" size="3"><span
style="font-family: times new roman,new york,times,serif;"><font
size="3">I have a GXP-2000 and have a problem where when I pick up the
handset, to either make a call or answer a call, I cannot hear any
audio. It seems that it is a receive audio issue only as the other
party can here me. Sometimes if I unplug the cord from the hanset and
then move the plug in and out of its socket, I can get a little bit of
static in the ear pice and afterwards the receive audio works. After
getting it to work it is fine for the duration of the call but future
uses are intermittent, sometimes they work as expected sometimes not.<br>
<br>
Has anyone else had this problem? I have tried a different handset and
a different cord, neither help. The unit is out of warranty from the
suplier and email to Grandstream go completely unanswered. Any thoughts
are greatly appreciated.<br>
<br>
Robert<br>
</font></span></font>
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<br>
<pre class="moz-signature" cols="92">--
Henry L.Coleman [ VoIP-PBX ] Tel.1 866 415-5355 Ext.301</pre>
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