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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:9.5pt;
font-family:Arial;font-weight:bold'>Press Release</span></font></b></p>
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<p class=MsoNormal align=right style='text-align:right'><font size=2
face=Arial><span style='font-size:9.5pt;font-family:Arial'>Source:
Stroudwater Contact Point</span></font></p>
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<p><span class=t1><b><font size=5 face=Arial><span style='font-size:15.5pt'>Stroudwater
Contact Point Adds Dirigo iQueue(TM) ACD/PBX to DirigoSoft(TM) Product Line</span></font></b></span><br>
<span class=tt1><font size=1 face=Arial><span style='font-size:8.5pt'>Monday
May 8, 4:06 pm ET</span></font></span> </p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:9.5pt;
font-family:Arial'>PORTLAND, Maine, May 8 /PRNewswire/ -- Stroudwater Contact
Point today announced the introduction of its new Dirigo iQueue(TM) IP-ACD/PBX.
Dirigo iQueue is a powerful, server-based Automatic Call Distributor (ACD) and
PBX supporting digital, analog and VoIP telephony standards. Dirigo is a Latin
term meaning "to guide", and "Guiding Successful Business
Communications" is exactly what Dirigo iQueue is designed to do. Based on
the highly popular Asterisk(TM) open-source PBX, iQueue provides a
comprehensive set of PBX features including conference bridging, follow-me
extensions, voice mail, and much more. Stroudwater Contact Point has added
enterprise-class ACD capabilities such as unlimited agent groups, multiple
routing strategies, detailed real-time displays, flexible, standards based
reporting by agents, campaigns and groups, advanced call recording and
monitoring, remote agents, virtual queues, unique ACD softphone, true
third-party call control, advanced yet easy-to-use scripting and much more. </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>Designed
to handle contact centers from 5 positions to more than 75 positions, iQueue
provides a robust and stable platform for growth. Dirigo iQueue provides customers
with a legacy PBX or ACD an upgrade path at their own pace from their current
TDM environment to a true IP based PBX and ACD. </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>When
used with Stroudwater's award winning Dirigo iGuide(TM) dynamic desktop
environment, it provides a complete end-to-end solution for all business
telephony requirements. </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>"Dirigo
iQueue provides a level of capabilities not previously offered in this price
range," said Bill Hunt, Stroudwater Contact Point's president and chief
technology officer. "Stroudwater's experience in implementing enterprise
contact centers has given us a unique perspective that allowed us to give
iQueue the power of an enterprise-class ACD combined with high-end PBX
functionality with the price point of a mid-range business PBX." </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>Field
trial implementations of iQueue are scheduled to begin at two 70-seat
facilities in May. The product will be formally launched at the Kansas City
Call Center Expo on May 11, 2006 and will also be displayed at the Northeast
Contact Center Forum at Gillette Stadium in Foxboro, MA on June 13th. </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>Kurt
Ellis, manager of Mountain Valley Teleservices of Plattsburg, NY, said,
"We are excited to be working with this new product. We have worked with
Stroudwater since our inception and we know that this product will help us to
continue to grow economically and efficiently." </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>Dirigo
iQueue is backed by a two-year hardware warranty, available 24x7x365 support
and 4-hour on-site response. Stroudwater's support has drawn rave reviews
including this recent comment from a customer in Pennsylvania: "I cannot
express enough how impressed I am with [your support staff's] knowledge,
dedication to service and willingness to go above and beyond 'normal service.'
In today's day and age of providing outstanding service, [you have] set a new
standard and I know that now I have to step up my game!!" </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>About
Stroudwater Contact Point </span></font></p>
<p><font size=2 face=Arial><span style='font-size:9.5pt;font-family:Arial'>Headquartered
in Portland, Maine, Stroudwater Contact Point is the developer of the
innovative, award-winning, DirigoSoft family of solutions for customer contact
management. DirigoSoft solutions have been implemented for companies ranging
from startups to the Fortune 100. DirigoSoft products are designed to maximize
the effectiveness of customer contact and to provide maximum ROI for its users.
Stroudwater Contact Point can be found on the Internet at <a
href="http://www.stroudwater.com">http://www.stroudwater.com</a>. </span></font></p>
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<p class=MsoNormal><span class=ps1><span align=left><font size=2 face=Arial><span
style='font-size:9.5pt'>Source: Stroudwater Contact Point</span></span></font></span></p>
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<p class=MsoNormal><em><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>For more information contact <a
href="mailto:sales@stroudwater.com"><span style='font-style:normal'>sales@stroudwater.com</span></a>.</span></font></i></em></p>
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