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Certainly at your rates, it is easy to understand why you allow
unlimited simultaneous calls. I give you high marks for service
quality, and that is worth a price premium. But how much? Generally I
expect a service to be of reasonably high quality even at competitive
prices.<br>
<br>
I wince at the 1 minute charges for taking calls to wrong numbers or
from telemarketers that last 5 seconds. And I pay a monthly fee on
some DID's because it lowers (or eliminates) the charges on inbound
calls for which I can't control the demand, even though the fixed fee
is typically higher than it would be. Is that a useful insight for you?<br>
<br>
Perhaps if you offered alternative pricing plans, you could cater to
different markets simultaneously. Servicing each customer might be
less (or more) lucrative, but you might compensate with increased
market share. And if you can continue to maintain quality, you'd have
a killer offering.<br>
<br>
Maybe.<br>
<br>
?<br>
<br>
Robert Wolpov wrote:
<blockquote cite="mid200605051519.k45FJ5o30732@oeth.net" type="cite">
<pre wrap="">I'm curious.....
What does everyone think they "should" pay for the following services on an
unlimited simultaneous call basis with no channel charge, no minimums, and
quality customer service?
Toll free inbound per minute
US 48 termination per minute
Origination per minute
DID per month
---------------------------
Robert Wolpov
Junction Networks
<a class="moz-txt-link-abbreviated" href="mailto:rob@junctionnetworks.com">rob@junctionnetworks.com</a>
W: (215) 701-3050 ext. 7002
F: (215) 754-4477
<a class="moz-txt-link-abbreviated" href="http://www.junctionnetworks.com">www.junctionnetworks.com</a>
-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:asterisk-biz-bounces@lists.digium.com">asterisk-biz-bounces@lists.digium.com</a>
[<a class="moz-txt-link-freetext" href="mailto:asterisk-biz-bounces@lists.digium.com">mailto:asterisk-biz-bounces@lists.digium.com</a>] On Behalf Of Bill Michaelson
Sent: Friday, May 05, 2006 11:00 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] transfer of a USA tollfree number needed
With such reliable service, I imagine you have good control over
customer service costs. Would that be a fair assessment?
I like your service, but you are not my exclusive provider. I definitely
notice the price, and especially, the billing increments.
Maybe there is some middle ground here. I can't tell you what your most
profitable price point is, but I can say assuredly that you are losing
some business due to price. I wish you success, but I'm thankful for
alternatives.
Robert Wolpov wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Our nearly 1500 enterprise customers tell us that they pay for the service
we provide because they DON'T have to call customer service due to
</pre>
</blockquote>
<pre wrap=""><!---->outages.
</pre>
<blockquote type="cite">
<pre wrap="">You can certainly pay less, but if you want a reliable service, there is a
price. If you can tolerate 1, 2 or 3 day outages and/or latency and poor
quality, there are plenty of other providers that charge less than we do.
</pre>
</blockquote>
<pre wrap=""><!---->_______________________________________________
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</pre>
</blockquote>
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