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<p class="MsoNormal"><font size="3" color="blue" face="Times New Roman"><span
lang="EN-US" style="font-size: 12pt; color: blue;">Just what I was
looking for except... can the system support a “coaching
function” for our Supervisor to tap onto a call and coach the agent as
she speaks to the customer without the customer hearing it.?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" color="blue" face="Times New Roman"><span
lang="EN-US" style="font-size: 12pt; color: blue;"><o:p> </o:p></span></font><br>
</p>
Ibs Bis wrote:<br>
<blockquote type="cite"
cite="mid20060301084857.49371.qmail@web25909.mail.ukl.yahoo.com">What
are your sale condtion ?<br>
- price ?<br>
- reseller program ?<br>
- private label proposal ?<br>
- source code reselling ?<br>
<br>
thanks<br>
<br>
<b><i>jourdan lemieux <a class="moz-txt-link-rfc2396E" href="mailto:koper005@yahoo.fr"><koper005@yahoo.fr></a></i></b> a écrit :
<blockquote class="replbq"
style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;">
Our CRM is based on an IP infrastructure. Our CRM implemented as<br>
server-client relation allows quick reaction time and remote<br>
monitoring and management.<br>
Our CRM contains:<br>
Softphone: Graphic User Interface for integration of<br>
applications. It is implemented based on IAX2 and supports full digital<br>
recording<br>
of the conversations (Could be encrypted for other purposes)<br>
Inbound and Outbound IVR campaigns. For outbound campaigns, we<br>
have implemented predictive, progressive, preview and broadcast<br>
dialing modes.<br>
Manager to view all our agents real time with Work force<br>
Management,reporting options implemented.<br>
Concerning our CTI, we have managed Time zone for outbound<br>
calls, Answering machine, fax, busy detection and queuing of calls in<br>
Asterisk in addition to load balancing.<br>
<br>
Please let me know if you have any questions.
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<hr size="1"> Nouveau : téléphonez moins cher avec Yahoo! Messenger
! Découvez les tarifs exceptionnels pour appeler la France et
l'international. <a
href="http://us.rd.yahoo.com/messenger/mail_taglines/default/*http://fr.beta.messenger.yahoo.com">Téléchargez</a>
la version beta._______________________________________________<br>
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<br>
<p> </p>
<hr size="1"> Nouveau : téléphonez moins cher avec Yahoo! Messenger !
Découvez les tarifs exceptionnels pour appeler la France et
l'international.
<a
href="http://us.rd.yahoo.com/messenger/mail_taglines/default/*http://fr.beta.messenger.yahoo.com">Téléchargez</a>
la version beta.
<pre wrap="">
<hr width="90%" size="4">
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To UNSUBSCRIBE or update options visit:
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</pre>
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