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<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'>Aheeva releases new version of
Asterisk-based IP Contact Center Suite and establishes partnership with
SugarCRM<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'>January 16, 2006 (MONTREAL, QC)
– </span></font></b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Six years ago, <a href="http://www.aheeva.com/">Aheeva</a>
was a just a good idea. Today, announcing Version 2.0 of its Asterisk-based IP
contact center software, the small but already global provider of customer relations
and contact center solutions attracts notable partners including Digium and now
SugarCRM. <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'>Aheeva Contact Center Suite Version
2.0 and SugarCRM<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Aheeva CCS Version 2.0 is smarter IP
contact center software, featuring improved quality monitoring tools, enhanced statistical
analysis and tools to increase agent efficiency. Now supporting SugarCRM, a customer
relationship management solution, Version 2.0 remains a cost-effective solution
based on open source technology.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Aheeva’s business
communication solutions are fully-customizable and integrated on a single
platform. Aheeva CCS Version 2.0 requires only a Web browser for access, making
remote monitoring, management and analysis possible anywhere with an Internet
connection.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The Aheeva call center suite
features skills-based routing for inbound calls, outbound capabilities with a
range of dialing modes (predictive, preview, progressive and broadcast)</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;mso-bidi-font-family:
"Times New Roman"'>, quality monitoring tools, full digital recording, load
balancing, online management tools and real-time statistics.</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'>New features include:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'><o:p> </o:p></span></font></b></p>
<ul style='mso-margin-top-alt:0in' type=square>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Support
for SugarCRM <o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA;
mso-bidi-font-weight:bold'>Improved quality of audio for Starphone
(Windows and Linux)<o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Support
for multiple recording servers <o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Ability
to listen to agent live from Manager <o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Improved
Method of Payment function<o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Support
in case of lost connection with Database – automatically backs up
data<o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Improved
Network view<o:p></o:p></span></font></li>
<li class=MsoNormal style='text-align:justify;mso-list:l0 level1 lfo1;
tab-stops:list .5in'><font size=2 face=Arial><span lang=EN-CA
style='font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>Improved
Agent, Agent Group and Queue reports<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
lang=EN-CA style='font-size:10.0pt;font-family:Arial;mso-bidi-font-family:"Times New Roman";
mso-ansi-language:EN-CA'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'>About Aheeva Technology<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Aheeva, founded in 2000, is a
Canadian developer, provider and specialist in contact center solutions. Aheeva
discovered Asterisk in March 2003 and adopted the open source technology to
develop a solution with inbound capabilities, predictive dialer and quality
monitoring tools to implement in its own contact center, Atelka. Aheeva
continues to provide efficient and cost-effective business communication
solutions that compete in quality with those of larger international solutions providers.
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial;mso-bidi-font-family:"Times New Roman"'>Aheeva now </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>attracts
international attention. Working with partners and resellers in the United
States, South America, the Caribbean, South Africa, France, and Morocco,
Aheeva’s business communication solutions are reaching a growing number
of clients around the world. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>-30-</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;mso-bidi-font-family:
"Times New Roman"'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b style='mso-bidi-font-weight:
normal'><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold;mso-bidi-font-weight:normal'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b style='mso-bidi-font-weight:normal'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold;
mso-bidi-font-weight:normal'>For more information, please contact:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='tab-stops:49.8pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><span style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Beth Bowers<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="../../Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Temporary%20Internet%20Files/OLK86/www.aheeva.com">www.aheeva.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>+ 1 (514)
223-2581 ext. 2240<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>+ 1 (866)
348-2581 ext. 2240<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<P><FONT SIZE=2>--<BR>
No virus found in this outgoing message.<BR>
Checked by AVG Free Edition.<BR>
Version: 7.1.375 / Virus Database: 267.14.19/231 - Release Date: 1/16/2006<BR>
</FONT> </P>