<DIV id=RTEContent>Another phone company that is very professional in their delivery of customer service is Sipmedia. They are pretty innovative also.<BR><BR><B><I>"Charles Green, please getalife" <pleasegetalifemam@yahoo.com></I></B> wrote: <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <DIV>Teliax does give outstanding service. Also Pins.net. I've had good experience with both as a 3rd party. </DIV> <DIV>Charles Green<BR><BR><B><I>David Aldworth <daldworth@teliax.com></I></B> wrote:</DIV> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Hi Tim -<BR><BR>Hope you will consider TelIAX too. We actually have three methods to provide<BR>support. Phone based on our toll-free (888-270-3688, press option 2 and<BR>you'll get connected with support). A live help chat service that is staffed<BR>8-5 M-F. And, of course, a ticketing system (that we do our very best
to<BR>promptly stay on top of). Regarding your questions: <BR><BR>> 1) The ability to call a telephone number and speak to someone with<BR>technical knowledge. It doesn't have to be the > first person I speak to.<BR> I just want to be able to speak to someone who can get me where I need to<BR>be. 8-5 M-F is a > requirement, but 24 hours (or at least weekends) would<BR>be very nice. <BR><BR>We're in the office 8am-6pm MT M-F. Our NOC is staffed 24/7. After hours<BR>dial the toll-free number, hit '9' and you *will* be connected with an<BR>engineer.<BR><BR><BR>> 2) A highly reliable network. While I want good service to be available,<BR>I'd rather not use it! <BR><BR>Obviously a critical requirement. I won't claim five 9's or even PSTN level<BR>uptimes. However, we have a fully balanced, scaleable, failed over network<BR>in a multi-homed environment (5 upstream data providers). If there is a<BR>problem, and yes, we've run into some freaky situations
before, we'll have<BR>it fixed in minutes, not hours or days.<BR><BR><BR>> 3) Some way of being able to monitor the status of technical requests.<BR> Something that shows me when work is done, >without me having to bug<BR>people. <BR><BR>Our ticketing system is accessible directly to the user from the 'support'<BR>page of our user portal. All tickets for that subscriber, and their current<BR>status, are viewable at anytime.<BR><BR>> 4) Toll-free DID's with the ability to transfer my current numbers. <BR><BR>And local numbers from over 6000 US exchanges in stock, not just "we can get<BR>that". LNP fully supported. We actually keep in touch with you through out<BR>the process. We have Teliax staff dedicated to nothing but LNP (local and<BR>toll-free). Anyone who has dealt with porting numbers knows that you have to<BR>have dedicated staff to birddog number ports, otherwise you're guaranteed to<BR>have trouble.<BR><BR>> 5) Month-to-month terms <BR><BR>Yes.<BR><BR>>
6) No monthly fees: straight per-minute, preferably with 6/6 billing. <BR><BR>On Pay-as-You-Go termination Teliax has no monthly fee's. Local numbers and<BR>toll-free numbers are $4.99/mth on pay as you go. We also have a variety of<BR>wholesale, resell, and partner programs.<BR><BR>> 7) Price. <BR><BR>More info here https://www.teliax.com/newaccount/?r=1&cp=default<BR><BR><BR>Kind regards,<BR>David Aldworth<BR>Teliax, Inc.<BR>http://www.teliax.com<BR>888-270-3688<BR><BR>Great Rates. Outstanding Service. <BR><BR>_______________________________________________<BR>Asterisk-Biz mailing list<BR>Asterisk-Biz@lists.digium.com<BR>http://lists.digium.com/mailman/listinfo/asterisk-biz<BR></BLOCKQUOTE> <div> <HR SIZE=1> </BLOCKQUOTE></DIV><p>
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