<br><tt><font size=2>asterisk-biz-bounces@lists.digium.com wrote on 11/17/2005
12:00:13 AM:<br>
<br>
> In response to the OP, you can put us in the "WIN" column.<br>
</font></tt>
<br><tt><font size=2>First: I am a very satisfied TheVoIPConnection.com
customer. They are the first place I go when I need something. Having
said that...</font></tt>
<br>
<br><tt><font size=2>I've called them maybe 10 times. I would say
that at least one third of the time I've heard audible problems with the
connection.</font></tt>
<br>
<br><tt><font size=2>I'm OK with that: they're a VoIP provider. I
expect them to use VoIP. But for a company where the customers will
not be savvy enough to understand the issues, that is a real problem.</font></tt>
<br>
<br><tt><font size=2>This is not limited to them. I've had the same
issues when calling other VoIP companies. I try to mention to the
person on the other end when I have these problems, but I'm not sure that
everyone does that.</font></tt>
<br>
<br><tt><font size=2>A slightly off-topic anecdote: a customer of
mine fired a receptionist. I mentioned that I hated dealing with
the previous woman. He told me that I was the third person he had
heard that from, and it wasn't even noon. He later found out that
some of his better customers had acutally started moving small amounts
of work to other suppliers because they were tired of dealing with her!
And he had almost no clue that this was happening: no one told
him how bad she was to deal with.</font></tt>
<br>
<br><tt><font size=2>Keep that in mind when you think about going VoIP.
Make sure that you have some way of evaluating and monitoring the
quality of your calls on an ongoing basis. No one's going to tell
you when you suck: they're just going to go elsewhere.</font></tt>
<br>
<br><tt><font size=2>Tim Massey</font></tt>
<br>