<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=US-ASCII">
<META content="MSHTML 6.00.2900.2668" name=GENERATOR></HEAD>
<BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial"
bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document
face=Arial color=#000000 size=2>
<DIV>
<DIV>When evaluating inbound VOIP call service providers, what's the "industry
standard" or criteria that we would ask for from each provider in order to
evaluate a specific provider's:</DIV>
<UL>
<LI>quality of inbound service as it relates to overall call quality
(from a user experience perspective)
<LI>call completion success rate as a % of all calls initiated</LI></UL>
<DIV>.....so that we can compare one provider's service objectively to another
providers service? </DIV>
<DIV> </DIV>
<DIV>Would the same industry standard/criteria be used to compare outbound call
providers? </DIV></DIV></FONT></BODY></HTML>