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<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Which consultant should I use?</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Size: Current 15 seat scaling
to 50 within the year. Want to go softphone (xten seems to be the most
popular).</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Features: Need ACD, and my
reps are getting tired of copying and pasting to do outbound, then sitting
waiting for something to happen. Need something that only hands them a
call that gets picked up by human or machine, and has their previous order
information (unique url to each previous order) on screen when they are
connected so they know who they are talking to, and what it’s time to
reorder.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Location: <font color=navy><span style='color:navy'>We are
located in </span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Panama</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> (central America). 2 Megabit fiber. Service provider
we want to use supports IAX. I have dual 2.4 gig, 2 gig ram, 1u, scsi,
just waiting to become a * server. I can get it up locally with SSH, if
that is enough for remote setup.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Summary: Please let me know what consultant you guys
think has the most experience with large inbound/outbound call centers. <font
color=navy><span style='color:navy'>I don’t want to be a learning
experience as it takes too long.</span></font></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I need to
implement this solution immediately, as I am far behind schedule </span></font><font
size=2 face=Wingdings><span style='font-size:10.0pt;font-family:Wingdings'>J</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>(P.S. Thank you for your help!)</span></font></p>
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