<HTML xmlns:eXclaimer="http://www.exclaimer.co.uk">
<HEAD>
<META http-equiv="Content-Type" content="text/html; charset=UTF-16">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-16">
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR></HEAD><BODY ><DIV>
<DIV dir=ltr align=left><SPAN class=352530222-08102004><FONT face=Arial
color=#0000ff size=2>VICIDIAL does this. Check on
Sourceforge.net</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=352530222-08102004><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=352530222-08102004><FONT face=Arial
color=#0000ff size=2>SESHU KANURI</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <B>On Behalf Of
</B>Andres@itranser.com<BR><B>Sent:</B> Friday, October 08, 2004 4:50
PM<BR><B>To:</B> asterisk-biz@lists.digium.com<BR><B>Subject:</B> [Asterisk-biz]
Fw: ACD on Asterisk (Call Center Feautures)<BR></FONT><BR></DIV>
<DIV></DIV><BR><FONT face=sans-serif size=2>Hi,</FONT> <BR><BR><FONT
face=sans-serif size=2>I am looking for a good ACD system for System. I need to
install a small Call Center, and I need to have the calls router based on skills
of the personal and number of calls that one person has already attended.</FONT>
<BR><BR><FONT face=sans-serif size=2>So, for example, I have one person that has
associated the skill of "Spanish Speaker" and "Financial Expert", and when a
call is done by number X (proceding of a customer that speak spanish) and the
customer selects on the IVR "financial Expert", the call is forwarded to the
person that has this skill associated and has been more time withouth attending
any phone call (so I can distribute equally the calls done). </FONT>
<BR><BR><FONT face=sans-serif size=2>I known that some of this funtions are very
avanced for PBX, and are more common on Call-Contact Centers..... Any one is
aware of a software that allows me this kind of flexivity on Asterisk ?</FONT>
<BR><BR><FONT face=sans-serif size=2>Thks for your help,</FONT> <BR><BR><FONT
face=sans-serif size=2>Andres<BR><BR><BR></FONT></DIV>
<DIV>
<HR>
</DIV>
<DIV>
<P CLASS="BulletedList" STYLE="MARGIN: 0in 0in 0pt; TEXT-INDENT: 0in; mso-list: none; tab-stops: .5in"><SPAN STYLE="FONT-SIZE: 8pt; COLOR: gray; mso-bidi-font-family: Arial"><FONT FACE="Arial">NOTICE: If received in error, please destroy and notify sender.<SPAN STYLE="mso-spacerun: yes"> </SPAN>Sender does not waive confidentiality or privilege, and use is prohibited.</FONT></SPAN></P>
</DIV></BODY></HTML>