[asterisk-biz] Asterisk Call-center satisfaction survey

[Lenz Emilitri]

Hello all,

Loway is glad to announce the release of our first call-centre
customer satisfaction survey as a free eBook.

According to our corporate philosophy that binds accurate data
measurement to relevant business improvements, we sent to our
customers a survey about the usage of Asterisk® and QueueMetrics™ for
their daily needs in call-centers management, analysis and statistics.

This was done to assess the perceived needs of existing customers so
that we could prioritize future improvements. This is the first
professional case study of its kind reported in the contact-center
industry for installations based on Asterisk® technologies. Data
collection for the survey was done in the period of October and
November 2013 and treated as an anonymous on-line form. We did not
collect personal information on respondents and didn’t offer any prize
or giveaway in order to avoid biasing the sample in our favor.

The results are quite interesting and speak for themselves - find them
here: http://queuemetrics.com/callcenter-survey.jsp

Regards,
l.


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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