[asterisk-biz] QueueMetrics 13.04 released today

[Lenz Emilitri]

QueueMetrics version 13.04 is available for download today. This version
includes an important number of changes and new features that make
QueueMetrics significantly better.

First of all, the long awaited report export is present. You can export
complete reports to PDF or XLS files. This works for the report you are
seeing in front of you and can be set up to work automatically, sending the
report to a list of recipients over e-mail.

The QA section was improved by adding non-scoring questions and comments.
This works especially well from the agent's page - this means your agents
can now gather structured and free-text information on the current call
right from their own screen, using specially crafted QA forms.

The agent's page itself was improved - now it leverages the caching
features added in 12.10 in order to refresh automatically when a call comes
in. This works beautifully for inbound and can easily be leveraged for
outbound when running WombatDialer.

A new kind of report was added - IVR traversals. This lets you track
in-deep IVR activity and understand what happens even before the call hits
the queue. reached goals and attrition points can easily be displayed. A
compatible module was added to FreePBX 2.11 to make integration easier.

Another feature that was often asked for is the detailed tracking of
attempts on each call - in fact now all events happening on a call (like
MOH, attempts or IVR events) are visible in detail. No more wondering why a
call took so long to be answered!

Last but not least, QueueMetrics is nowadays often deployed as a cloud
service. The new QlogSplitter that ships with Qloaderd lets you break the
relationship between a single Asterisk server and a QueueMetrics instance -
now you can have multiple clients sharing the same Asterisk instances
having separate QueueMetrics instances, with a no-strings-attached pricing
thanks to the Keyring.

The new release also includes a number of lesser changes and bugs fixed -
in total almost 100 different issues were addressed.

Full release notes at:
http://queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s06.html

QueueMetrics is a commercial product deployed in thousands of systems
worldwide, but it is  available free of charge for very small systems /
home users / hackers and enthusiasts.


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
Test-drive WombatDialer beta @ http://wombatdialer.com
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