[asterisk-biz] Ovetel

[David Knell]

Hi Yaro,

 

Of course it does.  I can see that there's a good 30 minutes of work to do
there, not 30 days.  And you've not explained how the process has grown from
being a 10 day one in January to a 30 day one today.  If it really does take
you that long, we have quite a nifty switch product which you ought to take
a look at.

 

Might I make an alternative suggestion: either you don't want to return the
money which I've paid for a service which you cannot deliver, or you are
unable to.  In the first case, your ethics are questionable; in the second,
your financial state; in either, I would caution others against doing
business with you.

 

--Dave

 

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Yaro Donchenko
Sent: 12 March 2012 00:34
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Ovetel

 

David,

This process is not simply remove customer from switch. it involves multiple
steps that takes time, such as, closing account with in a billing, archiving
CDR's, removing trunk group from SBC's etc.

 

--

Yaro Donchenko
VP of Business Development
OVETEL  - "stability, scalability and sustainability of the call"
Direct: +1 (845) 475-9347

Mobile: +1 (917) 267-9276

Organize a meeting with me: http://tungle.me/yaro

Follow us on Twitter for the latest price updates: http://twitter.com/ovetel

 

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of David Knell
Sent: Sunday, March 11, 2012 7:48 PM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: Re: [asterisk-biz] Ovetel

 

So, Yaro, can you explain:

- why it takes up to 30 business days to remove a customer from your switch?

- why, in January, you said "Closing of account will take about 10 days to
complete whole process."

 

--Dave

 

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Yaro Donchenko
Sent: 11 March 2012 22:40
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Ovetel

 

David,

As I have informed you via Email on March 2nd 2012, in order to process your
refund we must terminate your trunk group, it can take up to 30 business
days to process termination of your trunk group. 

 

More over your where using only Economy routing group is our most aggressive
products. This service offering for situations in which low cost is key. It
is a price-optimized, least-cost routing offer with decent quality since it
always uses the cheapest routes available. In other words if ULC is failing
in Economy trunk group there is no overflow routes, so that's why we
recommend to use our Standard routing group as it has up to 8 overflows in
routing and 12hrs SLA. 

 

--

Yaro Donchenko
VP of Business Development
OVETEL  - "stability, scalability and sustainability of the call"
Direct: +1 (845) 475-9347

Mobile: +1 (917) 267-9276

Organize a meeting with me: http://tungle.me/yaro

Follow us on Twitter for the latest price updates: http://twitter.com/ovetel

 

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of David Knell
Sent: Thursday, March 08, 2012 8:19 PM
To: asterisk-biz at lists.digium.com
Subject: [asterisk-biz] Ovetel

 

Hi -

 

Anyone else having trouble with Jaroslav (Yaro) Donchenko and Ovetel?
Following various

postings of theirs on here, I tested and then prepaid for a specific route
which lasted for

a short period; I was then repeatedly promised capacity which either didn't
materialise or,

if it did, again lasted for a matter of hours.

 

So I'm after a refund of my credit with them, and have been (on and off)
since the start

of the year.  Yaro doesn't want to make this easy - it was a 10 day process
in January, and

I'm told that it's a 30 day process now.  Clearly this is nonsense for what
appears to be a 

two-person firm; Ovetel isn't (in spite of what their website says) Tata.

 

--Dave

 

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