[asterisk-biz] Asterisk system for church call center

[Alexander Argov]

Frank

You van down load for *free *our call Center Application from our
websitehttp://www.tikalnetworks.com/voip/index.php?cid=49
Crystal Call Center offers graphical control over call centers and other
business telephony functions in order to maximize the productivity,
efficiency and effectiveness of your call center.

it run on  AsteriskNow, trixbox, elastix out fro the box.



*www.tikalnetworks.com***

*Alexander Argov CEO*

*Mobile +972 (52) 3682486*

*Tel +972 (3) 9279100**  ***

*Fax +972 (3) 9279121*

*POB 3409 49510 Israel***

* *

*email: **alex at tikalnetworks.com* <alex at tikalnetworks.com>




On Mon, Mar 29, 2010 at 11:58 PM, Frank Church <voipfc at googlemail.com>wrote:

> I have been asked by my church to recommend a VoIP system which can do
> the following.
>
> They do internet radio shows which are sometimes broadcast on radio.
>
> They are looking for a system which does the following for about 5
> agents, exactly as they have described it.
>
> 1. Take incoming calls
>
> 2. Put them on hold if there is no one to handle the call immediately,
> or transfer them to an available agent
>
> 3. Take down their details, and number, (if this can be retrieved and
> saved from the caller id, thats better)
>
> 4. Get them to hold on after taking their details if they still want to
> hold
>
> 5. Call them back when the backlog is cleared up.
>
> I have a fairly good grasp of the hardware and programming part of
> Asterisk, having compiled it more than a few times and implemented
> A2Billing phone card and call shop system with it.
>
> But the type of software suited to the Call Center side is where my
> knowledge gap lies.
>
> I am looking for solutions based on the usual Asterisk distributions
> like AsteriskNow, trixbox, elastix etc, whether ready packaged or
> requiring additional customization.
>
>
> The matter of whether they will use soft phones, or regular phones
> with headsets is also something to consider. Soft phones with good
> GUI's may be preferred if more cost effective for them, although my
> personal preferences are with hard phones.
>
> Any recommendations - the ease of software for the end users is the
> main thing for me, and integration with the database for taking
> customers details is the main thing for me. One of the distributions
> with SugarCRM comes to mind here.
>
> Sorry for cross-posting, but ready made and commercially supported
> systems are not ruled out, if they come within their budget.
>
> Regards
>
>
> Frank Church
>
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