[asterisk-biz] Asterisk system for church call center

[praveen kumar]

Opensource - You can look at Orderly. I think it does somewhat you
require. You can put them in two queues. One queue - normal, get their
name etc. and second queue - orderly.

Commercial - http:/www.invox.com - look at their virtual call center
solution. You can drag and drop two queues as I mentioned earlier and
system is up and running. The system can even transcribe the name of
the caller and put it to CRM so that the church knows that you are not
missing on the leads. They have a web panel which shows the location
of the caller, their information from/to CRM including Sugar and
databases. You can customize its look. For receiving calls, it can be
done on Skype, SIP phones (soft or hard), landlines etc etc..

Good luck.

On Mon, Mar 29, 2010 at 1:58 PM, Frank Church <voipfc at googlemail.com> wrote:
> I have been asked by my church to recommend a VoIP system which can do
> the following.
>
> They do internet radio shows which are sometimes broadcast on radio.
>
> They are looking for a system which does the following for about 5
> agents, exactly as they have described it.
>
> 1. Take incoming calls
>
> 2. Put them on hold if there is no one to handle the call immediately,
> or transfer them to an available agent
>
> 3. Take down their details, and number, (if this can be retrieved and
> saved from the caller id, thats better)
>
> 4. Get them to hold on after taking their details if they still want to hold
>
> 5. Call them back when the backlog is cleared up.
>
> I have a fairly good grasp of the hardware and programming part of
> Asterisk, having compiled it more than a few times and implemented
> A2Billing phone card and call shop system with it.
>
> But the type of software suited to the Call Center side is where my
> knowledge gap lies.
>
> I am looking for solutions based on the usual Asterisk distributions
> like AsteriskNow, trixbox, elastix etc, whether ready packaged or
> requiring additional customization.
>
>
> The matter of whether they will use soft phones, or regular phones
> with headsets is also something to consider. Soft phones with good
> GUI's may be preferred if more cost effective for them, although my
> personal preferences are with hard phones.
>
> Any recommendations - the ease of software for the end users is the
> main thing for me, and integration with the database for taking
> customers details is the main thing for me. One of the distributions
> with SugarCRM comes to mind here.
>
> Sorry for cross-posting, but ready made and commercially supported
> systems are not ruled out, if they come within their budget.
>
> Regards
>
>
> Frank Church
>
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