[asterisk-biz] The hunt for a workable Asterisk GUI

[Mitul Limbani]

Chris,

I think the best way out is to write a small interface which works for  
you, rather then trying to look for someone to make one and then  
trying to mould your business process that path.

If you want I can help you with what you want to build.

Thanks & Regards,
Mitul Limbani,
Founder & CEO,
Enterux Solutions Pvt. Ltd.,
The Enterprise Linux Company (r),
http://www.enterux.com
http://www.entVoice.com

On 09-Apr-2010, at 23:40, "Brian Franklin" <bfranklin at ntginc.net> wrote:

> I would take a look at Thirdlane's Product: http://www.thirdlane.com/
>
>
> www.ntginc.net
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Chris
> Bagnall
> Sent: Friday, April 09, 2010 5:09 AM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: [asterisk-biz] The hunt for a workable Asterisk GUI
>
> Greetings list,
>
> I've traditionally been a proponent of the "manual configuration "
> approach, using .conf files and command lines to give us the greatest
> possible flexibility when writing call flows for customers. I've shied
> away from web interfaces as being overly restrictive and limiting what
> we can do for our customers.
>
> However, as we've grown as a company, taken on more customers (and  
> hence
> more staff), there's become an ever-growing need for certain  
> operations
> to be carried out by admin staff, rather than always having to be  
> passed
> down to technical staff (who often have better things to do). I'm sure
> it's a problem faced by many companies on the list.
>
> So, what to do about it? Obviously there are "user-friendly"  
> interfaces
> like FreePBX available, but they take over the *whole* asterisk  
> config,
> shoehorning the user into their own fairly tight confines. Don't get  
> me
> wrong, FreePBX is great as a company PBX installed on an on-site  
> server,
> but it isn't much good as a VoIP hosting platform.
>
> What I think we're looking for is a fairly simple web interface to
> manipulate the tables used by Realtime. It doesn't have to be  
> friendly.
> It doesn't have to be pretty. It just has to be easy enough for admin
> staff to use (with training, obviously) so that trivial call flow
> changes such as "please forward my calls to this mobile number" or  
> "can
> you add extension 241 to this queue/ring group" can be made without
> having to involve technical staff.
>
> Would be very interested to hear what others in a similar position  
> have
> done to overcome this growth problem. Did you write your own  
> interface?
> Did you buy something off the shelf? Is there something in the FOSS
> marketplace that'll do the job?
>
> Regards,
>
> Chris
> -- 
> For full contact details visit http://www.minotaur.it
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