[asterisk-biz] The hunt for a workable Asterisk GUI

[Zeeshan Zakaria]

I faced the same situation, and ended up programming my own GUI for this
purpose, using realtime. It doesn't have queue support yet. I have
programmed another multi-tenant solution for a client who provides hosted
PBX solution. I was thinking of fine tuning he code I have and make it
public, but don't know when I'll get time for that.

FreePBX is good but for single tenants, though with some modifications it
can be used as multi-tenant solution too. But I don't like Reloading of it
for after every single change, and prefer real-time approach.

Zeeshan A Zakaria

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On 2010-04-09 6:16 AM, "Chris Bagnall" <lists at minotaur.cc> wrote:

Greetings list,

I've traditionally been a proponent of the "manual configuration " approach,
using .conf files and command lines to give us the greatest possible
flexibility when writing call flows for customers. I've shied away from web
interfaces as being overly restrictive and limiting what we can do for our
customers.

However, as we've grown as a company, taken on more customers (and hence
more staff), there's become an ever-growing need for certain operations to
be carried out by admin staff, rather than always having to be passed down
to technical staff (who often have better things to do). I'm sure it's a
problem faced by many companies on the list.

So, what to do about it? Obviously there are "user-friendly" interfaces like
FreePBX available, but they take over the *whole* asterisk config,
shoehorning the user into their own fairly tight confines. Don't get me
wrong, FreePBX is great as a company PBX installed on an on-site server, but
it isn't much good as a VoIP hosting platform.

What I think we're looking for is a fairly simple web interface to
manipulate the tables used by Realtime. It doesn't have to be friendly. It
doesn't have to be pretty. It just has to be easy enough for admin staff to
use (with training, obviously) so that trivial call flow changes such as
"please forward my calls to this mobile number" or "can you add extension
241 to this queue/ring group" can be made without having to involve
technical staff.

Would be very interested to hear what others in a similar position have done
to overcome this growth problem. Did you write your own interface? Did you
buy something off the shelf? Is there something in the FOSS marketplace
that'll do the job?

Regards,

Chris
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