No subject

because this means more calls actually connect. You can have<br>
a great quality route with high ACD - but if the ASR is only<br>
10% then it&#39;s pointless as 90% of calls will just get bounced.<br>
<br>
The higher the ACD the better because this typically indicates<br>
that the route is good quality (people talk longer). Another<br>
very important aspect to ACD is that high ACD also indicates<br>
less false answers, see below:<br>
<br>
FAS: False Answer Supervision - it&#39;s a fancy name to basically<br>
having the route operator rip you off and transmit an answered<br>
signal and start billing you as soon as it starts ringing, many<br>
times even if they don&#39;t actually deliver your calls anywhere.<br>
In this case ACD will be very low because calls aren&#39;t actually<br>
getting through - they&#39;re just billing you as-if they got through.<br>
<br>
That&#39;s all I could think of right now..<br>
<br>
--<br>
Nitzan Kon, CEO<br>
Future Nine Corporation<br>
<a href=3D"http://www.future-nine.com" target=3D"_blank">http://www.future-=
nine.com</a><br>
<br>
<br>
--- On Sun, 11/1/09, Ritesh A &lt;<a href=3D"mailto:helloritesh at gmail.com" =
target=3D"_blank">helloritesh at gmail.com</a>&gt; wrote:<br>
<br>
&gt; From: Ritesh A &lt;<a href=3D"mailto:helloritesh at gmail.com" target=3D"=
_blank">helloritesh at gmail.com</a>&gt;<br>
&gt; Subject: [asterisk-biz] Quality terms..<br>
&gt; To: &quot;Commercial and Business-Oriented Asterisk Discussion&quot; &=
lt;<a href=3D"mailto:asterisk-biz at lists.digium.com" target=3D"_blank">aster=
isk-biz at lists.digium.com</a>&gt;<br>
&gt; Date: Sunday, November 1, 2009, 5:17 AM<br>
<div><div></div><div>&gt; Folks,<br>
&gt;<br>
&gt; While choosing a carrier, there are certain parameters that<br>
&gt; should be understood. Does anyone (e.g. a supplier) have any<br>
&gt; data on what those terms are and what they mean?<br>
&gt; Its a business relevant information and hence the posting<br>
&gt; here. Hoping to get some answers.<br>
&gt;<br>
&gt;<br>
&gt;<br>
&gt; Thanks a in advance.<br>
&gt; --<br>
&gt; Ritesh<br>
&gt; PS: I am interested in explanation for terms such as ASR,<br>
&gt; ACD etc and what they actually mean? A pointer to the<br>
&gt; webpage explaining the details would suffice as well.<br>
&gt;<br>
&gt;<br>
&gt;<br>
&gt;<br>
&gt;<br>
&gt;<br>
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</blockquote></div>
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</blockquote></div><br><br clear=3D"all"><br>-- <br>Scott Brown<br>+1.831.4=
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