[asterisk-biz] Alternative to QueueMetrics

[Alex Balashov]

True distributed queues can only be achieved by rolling one's own. 
Asterisk's built-in queues do not suffice;  they are confined logically 
to one host.  Duplicating them is not the same as distributing.

Lenz Emilitri wrote:

> We have quite a number of users that run large (>500 agent) call-centers 
> and use the clustering features of QM by maintaining multiple instances 
> of the same queues on clustered, often geographically dispersed systems, 
> using different distribution logic, and using QM to have the reporting 
> as if it was all handled on one single virtual box. 
> 
> Of course they don't get "true" FIFO call distribution logic, but from 
> what I see they seem to be pretty much satisfied with the results. 
> 
> It would be cool to have a standard way to have distribuited queues in 
> Asterisk, and if somebody comes up with it, we are surely going to 
> support it in QM. Or one can use the de-facto industry standard and 
> install ViciDial :-)
> 
> Thanks
> 
> l.
> 
> 
> 2009/1/16 Alex Balashov <abalashov at evaristesys.com 
> <mailto:abalashov at evaristesys.com>>
> 
>     QueueMetrics is a great product and I highly recommend it.
> 
>     The main problem with QueueMetrics from my point of view has nothing to
>     do with QueueMetrics whatsoever;  on the contrary, it solves the problem
>     it intended to solve very well.
> 
>     It's just that at the point at which the kind of analysis and reporting
>     it provides becomes most useful, a single hostwise queue instance is
>     likely to be inadequate.  Queues need to exist on multiple hosts.  And
>     since Asterisk doesn't have distributed queues at this time, one has to
>     adopt other means of getting around that problem.  And those means don't
>     tend to be compatible with the existing queue infrastructure or allow
>     one to easily use QueueMetrics.
> 
> 
> -- 
> Loway - home of QueueMetrics - http://queuemetrics.com
> 
> 
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-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
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