[asterisk-biz] Alternative to QueueMetrics

[Alex Balashov]

Matt Florell wrote:
> On 1/16/09, Alex Balashov <abalashov at evaristesys.com> wrote:
>> QueueMetrics is a great product and I highly recommend it.
>>
>>  The main problem with QueueMetrics from my point of view has nothing to
>>  do with QueueMetrics whatsoever;  on the contrary, it solves the problem
>>  it intended to solve very well.
>>
>>  It's just that at the point at which the kind of analysis and reporting
>>  it provides becomes most useful, a single hostwise queue instance is
>>  likely to be inadequate.  Queues need to exist on multiple hosts.  And
>>  since Asterisk doesn't have distributed queues at this time, one has to
>>  adopt other means of getting around that problem.  And those means don't
>>  tend to be compatible with the existing queue infrastructure or allow
>>  one to easily use QueueMetrics.
> 
> Hello,
> 
> I must point out here that VICIDIAL does do multi-server queueing and
> it does generate QueueMetrics-compatible queue_log entries out of the
> box. We have  worked closely with the developers of QueueMetrics(QM)
> to ensure that all of the different types of calls and call handling
> that VICIDIAL does will show up in QM properly. There are several
> multi-server Asterisk/VICIDIAL installations up and running using QM
> right now.
> 
> I know we have discussed the shortcomings of VICIDIAL here before, but
> I just thought I should mention this.

Point.

But I meant Asterisk more or less out of the box.  There are several 
products out there that overcome its shortcomings.

It's good to know that multi-host queueing and QueueMetrics can work 
together in a ViciDIAL installation though.  Thanks!

-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (678) 237-1775