[asterisk-biz] Better Answering Machine Detection Methods?

[Craig Lawrence]

The general feedback we get is that most call centres prefer to turn off
AMD due to the delay before connecting a call to an agent. BTW - we have
a customer who prefers have the agent listen to the answering machine
and leave a message as they find that around 25% of messages, which
sound sufficiently personalized, actually get returned!!! Amazing.

The only other suggestion I have would be to tweak the AMD settings such
that it's far less accurate but much quicker to connect to the agent
(therefore the filtering success would be lower).  This is the approach
that Dialogic have taken with their HMP product wherein they offer a
choice between 2 styles of AMD - rapid V's accurate.

Craig Lawrence


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Dave
Batchelor
Sent: Thursday, 28 February 2008 9:01 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] Better Answering Machine Detection Methods?

We've been using the standard Answering Machine Detection for our 
outbound calling with mediocre success.  We seem to run into quite a few

problems where people answering the phone and saying hello and the 
system being quite delayed before playing the greeting to them. 

Is anyone aware of a better more advanced way to do AMD.  I was 
wondering if it is possible to have it setup to do AMD multiple ways, 
for example:

Since people expect our calls, and recognize the caller ID, is it 
possible if we have the greeting play right away if nothing is said on 
the phone..
or
If someone picks up and says hello, to play shortly after..
or
Leave the message on the answering machine if it goes to one.

Any help would be greatly appreciated as we're trying to find a better 
way to do this.  We get alot of people complaining about nothing 
playing, but then again probably 50% don't say anything when the call 
comes in.

Thanks in advance,
Dave


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