[asterisk-biz] Anybody know how to get a response from SellVoIP.net?

Tue May 8 10:40:05 MST 2007

Semantics.  Refund is a general term for getting ones money back.  A payment
via paypal was all that was required.  Insisting on using the "Refund"
process of Paypal is just another sorry excuse.  As far as I can tell you
aren't even a Paypal user any more.

Rationalize all you want, but the fact remains that you are holding the
money of a disatisfied customer and aren't returning it.  This should be
known by any potential customer of your company whether it's $20 or $20,000.

As for my address?  You had it when I signed up.

 The ATG has closed their case.  You are under no requirement by them.  In
fact, you never responded to their repeated attempts to discuss the matter.
So, why don't you address why you are still holding my money?

On 5/8/07, Jed Stafford <jeds at bluecorporate.com> wrote:
>
> Seems silly to air your issues here, but since you did. The real facts as
> stated before are you asked for a refund approx. 9 months after you opened
> an account. PayPals' policy does not allow for a refund after this period
> even though we tried to perform it for you to be nice. We opened a ticket
> with PayPal to see if we could make this happen for you and told you as such
> and you saw that as some sort of excuse. We repeatedly asked you to provide
> an address to send a refund check and you did not want to provide one for
> whatever reason, instead replying with insults on how that equated to
> further stall tactics. You only provided an address for you 'after' you
> filed a formal complaint with the ATG, which one negated any favors we
> wanted do for you, although I still approved it, and two does require us to
> take a different set of actions to get you a check which we still had
> planned to do. You continue to misstate the facts and have turned this in to
> a bigger issue than it needed to be, all you needed to do was provide a
> simple address vs the legal item it has become.
>
>
>  On May 8, 2007, at 6:46 AM, Tom Lynn wrote:
>
> John,
> I was required to deposit $25, the majority of which remains unused, and
> un-refunded, despite statements from Jed that he would refund my remaining
> balance.
>
> After trying to blame paypal for delaying my payment (twice) and then
> promising to send a check directly to my home I still have nothing.
>
> I complained to the Washington State Attorney General's Consumer Affairs
> Office, which Jed used as a further excuse to not refund my money.  He
> claimed that now that I'd complained, he would have to work solely through
> the ATG (not true).
>
> I'm told their efforts at contacting Sellvoip and Jed were ignored.  While
> they can't take action on my behalf personally, they will take action on
> behalf of the State of Washington if they receive a pattern of complaints
> that lead them to believe a business is systematically abusing consumers.
>
> If you feel that Sellvoip has done this, I'd encourage you to contact the
> ATG.  This is their website.  If enough people complain, the law may take
> notice.
>
> http://www.atg.wa.gov/FileAComplaint.aspx
>
>
>
> On 5/8/07, John Scully <jscully at isipi.com> wrote:
> >
> >  If it does not violate any NDAs, may I ask what services were being
> > purchased from this vendor, and how much they required in deposit?  I have
> > been amazed at the number of vendors requiring large deposits, then folding
> > and pretending to still be live.  I think this is the third similar thread
> > over the last six months.
> >
> > JOhn Scully
> >
> >
> >
> > ----- Original Message -----
> > *From:* Mark Holm <markh at infoarch.com>
> > *To:* Jed Stafford <jeds at bluecorporate.com> ; Commercial and
> > Business-Oriented Asterisk Discussion <asterisk-biz at lists.digium.com>
> > *Cc:* helpdesk <helpdesk at infoarch.com>
> > *Sent:* Tuesday, May 08, 2007 3:19 AM
> > *Subject:* RE: [asterisk-biz] Anybody know how to get a response from
> > SellVoIP.net?
> >
> >
> > Jed,
> >
> > Glad to see you are still amongst the living. I don't generally use the
> > Lite Portal as there is still some functionality in the Old one that I can't
> > get to in the Lite one. I have been in and out of it for the last 4 weeks
> > though and this is the first time I have seen those names there. That said,
> > as stated in my original message and in the new ticket I placed this
> > afternoon (still no response there) I did try and convert over to using the
> > new names as found in the FAQ (which also match up with the portal). All 4
> > of those names are also timing out just like the static IPs. I'm not even
> > getting a response back from your systems. These are older accounts
> > attempting to register a  TrixBox PBX, and setup using your TrixBox plug-in.
> > They worked up until you moved everything and now they don't.
> >
> > The account I am fighting first is: 8616010000000003 against static IP
> > address (mine) 69.30.46.122.
> >
> > Even a hint at the problem would be great. This whole fiasco has
> > completely destroyed our credibility about how good VoIP is, since we can't
> > even get our own office numbers worked out.
> >
> >     markh
> >
> > P.S. Any chance that your own published number will start working any
> > time soon so I could have a direct call with support?
> >
> >  ------------------------------
> > *From:* Jed Stafford [mailto:jeds at bluecorporate.com]
> > *Sent:* Monday, May 07, 2007 5:28 PM
> > *To:* Commercial and Business-Oriented Asterisk Discussion
> > *Cc:* helpdesk
> > *Subject:* Re: [asterisk-biz] Anybody know how to get a response from
> > SellVoIP.net?
> >
> >
> >  The DNS entries are provided on the main page of the portal login.
> >
> > -Jed
> >
> >
> >
> >  On May 7, 2007, at 5:12 PM, Mark Holm wrote:
> >
> >  I have been trying to get help on this from Jed or anybody Since April
> > 4 when all my accounts went down. I followed all the instructions that Jed
> > sent out for requesting the DID move, but NEVER received a message stating
> > the new server names that should be used for registering with the new
> > servers. I just noticed this afternoon that the FAQ section on their web
> > site has a new list of names on it now that they say to use to check access
> > speed with. Are those the names we should also be registering with? I tried
> > plugging them into my setup, but am still not getting registration.
> >
> > Mean while all of my inbound numbers continue to give the message "You
> > have reached a non-working number" when called. I have tried calling them,
> > but their original number gave the same non-working number message also, and
> > now it says you have to use area code 253 instead of 206, but that number
> > also comes back with non-working number messages as well. How are you
> > supposed to contact a company that is supposedly "still in business", but
> > who's main published line doesn't work and doesn't respond to trouble
> > tickets?
> >
> > I currently have 7 outstanding tickets in their system, 4 marked
> > CRITICAL that range from requests for help to please for assistance, and
> > have yet to receive ANY response from ANYBODY at SellVoIP. I even went so
> > far as to report them to the Oregon PUC, but they can't reach them either…
> >
> > Jed,
> >
> > If you are still lurking on this listserver, can you PLEASE let us (me
> > specifically) know:
> >
> > 1) How to contact you or your support team in a manner that will get an
> > answer?
> > 2) How to get a copy of the mystery email stating that Static IP
> > addresses were changing to DNS names and what they should be changed to?
> > Better yet, what should the correct SIP settings for a server with a static
> > address?
> >
> > 3) Baring getting it working again, What is needed to facilitate a
> > number port from your system and get a refund of the moneys sitting in my
> > accounts on your system.
> >
> > Hopefully you can sense my frustration on this. We've been with you for
> > almost 2 years and were a supporter until now. Help me be a supporter
> > again!?!
> >
> >         markh
> >
> > ================================================
> > Mark A. Holm
> > InfoArch, Inc.
> > 7456 SW Baseline, PMB#123.         Office: (503) 943-3202
> > Hillsboro, OR 97123                        Fax:    (503) 591-8584
> > *http://www.infoarch.com * <http://www.infoarch.com/>                 <
> > *mailto:markh at infoarch.com* <markh at infoarch.com>>
> >
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> >
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