[asterisk-biz] OT: Client Management

[Alistair Cunningham]

Dovid Bender wrote:
> Message: 4
> Date: Tue, 09 Jan 2007 12:22:21 -0500
> From: Alistair Cunningham <acunningham at integrics.com 
> <mailto:acunningham at integrics.com>>
> Subject: Re: [asterisk-biz] OT: Client Management
> To: Commercial and Business-Oriented Asterisk Discussion
> <asterisk-biz at lists.digium.com <mailto:asterisk-biz at lists.digium.com>>
> Message-ID: <45A3CF4D.7090504 at integrics.com 
> <mailto:45A3CF4D.7090504 at integrics.com>>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
> Dovid Bender wrote:
>  > Hello List,
>  > Does anyone know of a web based software that I can keep track of work
>  > done for clients (where I can add notes etc). I need something for
>  > several techs to be able to log in see work being done for clients, any
>  > problems etc. (i.e. If there is a team working on a clients phone system
>  > - I can start the work, put in notes on what I did and the night tech
>  > can log in and look at the ticket, see what I did and go on). I dont
>  > mind a paid solution.
> 
> On a related topic, does anyone know of software for managing the state
> of a large number of machines (some owned by us, but most owned by
> various customers that we support)? Things like the versions of
> installed software, secure storage of passwords, etc, are what we need.
> 
> If customers could log in and view and edit their own machines, without
> being able to view other customers' machines, that would be useful, but
> this is not a hard requirement.
> 
> Alistair Cunningham
> +1 888 468 3111
> +44 20 799 39 799
> sip:acunningham at integrics.com
> http://integrics.com/
>  
> Are you looking for something that keeps track of everything or 
> something that will query the machines and give you the results ?

Just a database to populate by hand. If we had spare time from Enswitch 
work, we'd write ourselves as a database-backed website.


Alistair Cunningham
+1 888 468 3111
+44 20 799 39 799
sip:acunningham at integrics.com
http://integrics.com/