[asterisk-biz] OT: Client Management

[Paul]

I did 2 vtiger installs last summer and was able to get the email
working. The workaround I implemented to keep email secure is via
stunnel. That means all mailboxes monitored by vtiger are on one server.
It's done by adding something like this to the stunnel.conf file:

[imap]
accept  = localhost:143
connect = x.x.x.x:993

I have downloaded a newer vtiger but haven't had time to try it.


John Senay wrote:

>All
>
>Look at vtiger.com, a branch of sugarcrm.  It has trouble tickets and
>customer self service web portal.
>
>Easy install and configuration.
>
>The vtiger email features were/was/are weak.  This might have changed.
>
>
>
>On Tue, 2007-01-09 at 10:53, Cory Andrews wrote:
>  
>
>>There are a number of open source ticketing systems, such as
>>http://otrs.org/
>> 
>>Google "open source ticketing" for others.  Not sure of the CRM
>>features on these, but you could probably marry it up with something
>>like SugarCRM.
>> 
>>Cory Andrews
>> 
>>
>>______________________________________________________________________
>>From: asterisk-biz-bounces at lists.digium.com
>>[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Dovid
>>Bender
>>Sent: Tuesday, January 09, 2007 11:44 AM
>>To: asterisk-biz at lists.digium.com
>>Subject: [asterisk-biz] OT: Client Management
>>
>>
>>Hello List,
>>Does anyone know of a web based software that I can keep track of work
>>done for clients (where I can add notes etc). I need something for
>>several techs to be able to log in see work being done for clients,
>>any problems etc. (i.e. If there is a team working on a clients phone
>>system - I can start the work, put in notes on what I did and the
>>night tech can log in and look at the ticket, see what I did and go
>>on). I dont mind a paid solution.
>> 
>>Thanks,
>> 
>>Dovid
>>
>>______________________________________________________________________
>>_______________________________________________
>>--Bandwidth and Colocation provided by Easynews.com --
>>
>>asterisk-biz mailing list
>>To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>>    
>>