[asterisk-biz] View from a side competitor

Tue Feb 20 18:55:50 MST 2007

BTW derrick.. not that i hate trixbox.. well yes i do hate it.. its
consuming 99% of our support calls.. meaning 99% of users using it are the
ones having problems.. is it the fact its noob based as a quick start
asterisk all in one tool box ? or the fact.. and correct me if im wrong..
but last 5 installs i looked for clients , there where no exernalip nor
localnet in the sip* files.. + the fact that phones in the lan connecting to
it OVERWRITE the sip username in a std industry sip:USER at ip format.. meaning
all phones from them users where trying to connects as invalid users instead
of using the trunk username.. QUICK fix.. add fromuser= in the trunk..

But still.. just to prove that quick setup time not = best strategy.. we
refer all our clients to use vanilla 1.2.15 installs and learn form there..

the curve is a bit higher but worth the troubles later on..

Also note users using trixbox are rarely upgrading and most of them i see
still run RC1.. since when do one run a RC on a production box anyhow..

Not that i mind but it made us need to NOT SUPPORT but instead TOLERATE 3rd
party apps like ASTERISK GUI or Trixbox..

Any support for these need a support plan..

so yes FREE , but then again most users will have problems and end up paying
for support time..

only once it was on our side out of about 200 support cases using trixbox..

Brings an idea up.. ill touch base with this list in a few, with a good plan
i guess

On 2/20/07, Derrick Moennick <derrick at phonesource.ca> wrote:
>
>  Interesting, You can always go to www.trixbox.org and get it free.
>
>
>
> Cheers,
>
>
>
> Derrick
>
>
>
> -----Original Message-----
> *From:* asterisk-biz-bounces at lists.digium.com [mailto:
> asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Mike Lynchfield
> *Sent:* Tuesday, February 20, 2007 4:27 PM
> *To:* Commercial and Business-Oriented Asterisk Discussion
> *Subject:* Re: [asterisk-biz] View from a side competitor
>
>
>
> out of the loop on this one.. but mainly i think upgrades and support is 2
> things.
> as well as modules and upgrades...
>
> so basically
> UPGRADES is a mean to add functionallity.. ( upgrade your car by putting a
> new motor block..) THIS NEEDS CASH
> UPDATES is a way to FIX things on a earlier version and SHOULD BE FREE one
> who make you pay for updates is a SCAM/THIEF
> SUPPORT should be either included in price and SAID SO or simply an ADD ON
> to a product...per month per year etc etc..AGAIN CASH
> INSTALL should be included in a "CUSTOM MADE" software you buy .. yes some
> companies will devel software and stil lcharge an install fee... another
> scam
>
>
> what we see in this and other software industries is companies
> capitalizing on updates..
> you notice that winamp UPDATES every week.. this is to #1 SCAM ALL SOFT
> SEO's into pushing the products back up a list.. (bumping) etc.. so now you
> get software devels. changing revisions every week to get seen on the
> market .. alot of these around.
>
> Again another approach they have is simply MAJOR revisioning software for
> the sole purpose of getting to your wallet..
>
> EX V1.01 skin A , then major upgrade to V2.00 with nothing new then a
> fancy skin...
> Another scam... basically ask for the .diff in fieatures before falling
> for this...
>
>
>
>
>
>
>
>
>  On 2/20/07, *Derrick Moennick* < derrick at phonesource.ca> wrote:
>
> Craig,
>
> Like support? Continual upgrades to the software package, the ability to
> upgrade to the next package for the difference in price?
>
> Derrick
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto: asterisk-biz-bounces at lists.digium.com] On Behalf Of Craig
> Lawrence
> Sent: Tuesday, February 20, 2007 2:08 PM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: RE: [asterisk-biz] View from a side competitor
>
> We purchased a copy of Switchvox almost 2 years ago with the intention
> of
> being a reseller however we found that there wasn't really any support
> for a
> channel, as such. As a result the software has never been used.
>
> We recently went back to see if things had changed. We explained that we
> would had been waiting for Switchvox to get organized and support
> resellers.
> So when we asked for an upgrade to the most recent version we were
> surprised
> to be told we'd need to pay full price to upgrade. So we've concluded
> that
> nothing's really changed.
>
> My point is that it's not the GUI's features or the cost that are the
> main
> issue here. There are other things that you need and expect if you're
> planning to resell someone else's product.
>
> IMHO
>
> Craig Lawrence
>
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto: asterisk-biz-bounces at lists.digium.com] On Behalf Of Steve Totaro
> Sent: Wednesday, 21 February 2007 8:40 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] View from a side competitor
>
> It would be cool to see a point by point comparison article written by a
>
> third party.  I am not volunteering, just think it would be cool.
>
> Thanks,
> Steve
>
> Paul wrote:
> > I think the thread went in a fonality-centered direction. General
> > discussion about partner/reseller programs is always interesting here.
> >
> > Bill Michaelson wrote:
> >
> >
> >> The thread is going where participants take it.  I didn't mean to
> >> start trouble.  I just thought it would be interesting to see all
> this
> >> stuff out in the open - if anyone wanted to contribute (or not).
> >> asterisk-biz, right?
> >>
> >> Kim C. Callis wrote:
> >>
> >>
> >>> I guess Fonality was the start, but there is nothing wrong with a
> >>> general overview of some of the programs available...
> >>>
> >>> K
> >>>
> >>> On 2/19/07, *Paul* < ast2005 at 9ux.com <mailto: ast2005 at 9ux.com>>
> wrote:
> >>>
> >>>     Is this discussion about partner programs in general or
> specifically
> >>>     about Fonality's program? Where is this thread going?
> >>>
> >>>
>
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>
> --
> Mike
> Sales Manager
> http://www.voicemeup.com
> Making it happen
> 1.877.807.VOIP (8647)
> 1.514.312.7030
>
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>

-- 
Mike
Sales Manager
http://www.voicemeup.com
Making it happen
1.877.807.VOIP (8647)
1.514.312.7030
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