[asterisk-biz] 800 DID's

[Matt]

Perhaps the e-mail should have been sent privately, but maybe not.   I don't
know much about Molten other then from what I see, I would have large
reservations about doing business with them.   Again, it was never my intent
to hurt Brian... rather to try to find out what kind of company they are.
When I see what I see at Brian's company, immediately red flags go up in my
head.    I've been on the net since about 1990.   If I remember correctly,
even at it's start, eBay was a pretty professional looking company.

It doesn't matter how big or small you are, you should always try to present
a professional look.    Sure, you may get some clients if you aren't
"professional", but they will often be dead-beats, and smaller clients.
If you want the bigger clients you have to present yourself as a well
established business who is going to be there when the customer needs you
(and then you also better be there or your customers will run away!).

There's nothing that irks me more (and I'm not saying Brian does this...
this is just an irk of alot of these VoIP providers) then a company that
claims 24/7 support (via e-mail or otherwise) and you call the support
number only to get voicemail and never get a call back, or you send to their
24/7 e-mail and it's answered 24 hours later.

I guess I'm just very leary of companies that seem to be run by one person.
As you said, some companies may have been started by one person and now are
very prosperous.  However, if you are looking to provide VoIP services, you
need to make sure that you will have support when you need it.    You can't
just go with any ma&pa company that comes about.   VoIP is phone service,
and people expect it to work.   With the exception of one company I deal
with, all the rest have call centers with multiple technicians.   And this
other company I deal with has multiple employees who can help, even if tech
support is only one person.    Heck, even our company has a 24/7 call-center
(no.. it's not out sourced) to handle tech support for our wholesale VoIP
customers.

My point is, if you want to play with the big dogs, you need a decent
website, 24/7 support for your customers (this IS phone service after all),
and a decent sounding phone system.   If it sounds compressed and warbly, or
unprofessional, that may very well scare clients away....yeah you'll get the
smaller fish...but anyone looking to do anything "real" is going to go
elsewhere.

Anyone can setup Asterisk and say "yup it works", but do they really
understand it?

Anyway... I've said enough..... those are my main concerns.
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