[asterisk-biz] Does VoIP Really Work for Serious Business?

[Dominique Kull]

Ever tried to call an international cellphone from a regular Verizon 
phone? Chances are you get: dropped calls, echo, dead connections, 
[insert your favorite problem]... putting two or three VoIP 'carriers' 
into the equation makes things even worse. Like others pointed out it's 
all about the network... YES! VoIP is very much ready for serious business.

Voip Xpress wrote:
> Discussion...is VoIP really ready for serious business use.
> 
> We have been installing Asterisk for customers for about a year now, and 
> we are beginning to wonder if parts of VoIP are really ready for serious 
> business.  Long Distance in particular is a problem.
> 
> We use 3 LD providers, one a Tier 2 provider (ie buys from L3, Sprint 
> etc) and a couple of  others lower down the food tree (that are often 
> discussed on this message board).   We still find that almost all 
> customers complain about dropped calls, echo, dead connections from time 
> to time.  My guess is that maybe 75-90% of calls are connected with 
> decent quality.  The rest are problems for various reasons, and 
> customers are getting fed up with it.
> 
> We have a primary carrier for each route based on quality and cost, and 
> fallback to another carrier if the call cannot be connected, but we find 
> invariably that carriers take calls and then dont connect them.
> 
> We are at the point of stopping offering LD service.  We make a few 
> c/min, but the customer disatisfaction is just not worth it.  People 
> wont accept Skype quality 10-20% of the time.  There is still a good 
> business case for customers to install VoIP within the enterprise, and 
> for Off premise users, but to save a few c/min on LD is not worth the 
> trouble.  We have considered connecting customers up directly to a 
> carrier to cut out the connection through our own servers.
> 
> We have also have mixed success with origination...busy signals, missed 
> calls and have stopped taking new users.
> 
> So...are we alone.  Is it possible to get VoIP LD to be as good as TDM 
> 95% of the time, and if so how?  We dont have the time to try calls with 
> every carrier to every area code every day!
> 
> (and please, no responses from VoIPjet, Voxee, Junction, broadvoice etc 
> etc saying how you are different.  We know that you all suck to varying 
> degrees!)
> 
> Help!  VoipXpress
> 
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-- 
dominique kull
taridium.communications ltd
t: +44 207 043 3063
f: +44 207 900 6564
w: http://taridium.com
e: dk at taridium.com