[asterisk-biz] Call Center business - Dayton Ohio area

[Stephen Wingfield]

Barry,

Given you mention that this is not your core business but could provide a
useful added value to your existing services, it would seem that you will do
well to minimise the time / effort spent.
Turnkey solutions will probably see you advance the quickest at a service 
provider level.

You mention large network capacity, had you thought about providing hosted 
services? The margins can be quite attractive.

Call Center solutions are interesting. There is no doubt they represent a 
very large segment that offers still, good margins. Truth be though, that 
simplest point of exploitation here is clients who do not really require 
every perfect detail of solutions such as Avaya but still require a lot more 
statistics and ease of use than many Asterisk Interfaces or Korean/Chinese 
Turnkey solutions can provide. As well of course the need to know there is a 
proper support stucture in place.

For our part, our Call Center solution will see its launch over the next two 
weeks.
For immediate information on our Hosted PBX, please see www.bicomsystems.com 
or contact me directly steve 'at' bicomsystems[dot}com

Regards
Steve

----- Original Message ----- 
From: "Barry D. Hassler" <Barry.Hassler at hcst.com>
To: <asterisk-biz at lists.digium.com>
Sent: Thursday, July 27, 2006 6:52 AM
Subject: [asterisk-biz] Call Center business - Dayton Ohio area


> Hi Folks,
>
> In a recent discussion with a client, the subject of providing call
> center services as a business came up. This particular client has
> downsized rather significantly recently, and thus, has a fairly large
> spare capacity in terms of workstations, desks, etc (about 25 spare
> seats). My particular discussion with them centered around the
> possibility of providing additional voice services for them in order to
> gain momentum for an upgrade to the voice services to several
> organizations in the same building. We have direct availability of
> plenty of voice capacity (we sit directly on a major telco fiber
> network).
>
> My company provides network services, including asterisk, and their
> business isn't really "call center", but it seems to be a
> logical/practical addition to work into the available resources.
>
> Any thoughts / possibilities in terms of business plan, and potential
> clients would be appreciated! I'm thinking this group may have more
> input on the subject than many others :-)
>
> Thanks!
>
>
> ________________________________________________________________________
> Barry D. Hassler
> President
>
> HCST
> 2332 Grange Hall Road
> Beavercreek, Ohio
> 45431-2345
> http://www.hcst.net/
>
> barry.hassler at hcst.com
> +1 937-427-9000
> +1 937-427-8706 FAX
>         FWD: 3934279000
>               (655480)
>        HCST*Net Support Issues: please email support at hcst.net
>             Billing Issues: Please email billing at hcst.net
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>