[asterisk-biz] Open Proposal

[Steve Totaro]

Hello,

Anyone interested in being part of Asterisk Helpdesk's telephone support
network, please visit
http://www.asteriskhelpdesk.com/cgi-bin/astlance/project.cgi?id=11371607
08 and place a bid.

Please include the hours and days you would be available, your strong
skills as well as weak skills concerning Asterisk.  Languages spoken.
Also include what products you are familiar with, IE Polycom, Cisco,
Quintum, Digium, Sangoma, Quintum, bandwidth at your facility, etc...
Please do not embellish your abilities since it will only result in poor
customer support as well as poor ratings for your Guru review status.
We want the customers to be happy and always call back for their needs!

Another important point we need to know is how we can provide the call
(IAX, SIP, TDM)

Right now we are developing the backend system so information about the
customer's setup is available to any support "Guru".  It will be web
based and previous history as well as previous phone calls in wav
format.  SSH access to customer sites will be routed through our system
to avoid the possibility of a rouge "Guru" from having direct access to
customer systems.

We are also developing a skills test as well as a real world test call
in order to qualify.

All calls will be recorded and reviewed.  A customer satisfaction survey
will also we used to determine the quality of support.  Unsatisfactory
performance will result in termination from the program.

As the system evolves, languages spoken, skills based, time of day, and
customer satisfaction will be used to route calls to the appropriate
Guru or group of Gurus. 

We will handle the billing, collection of funds and dispursemnt to the
Asterisk Gurus.

The only rules to using the system is to always refer to yourself as a
Guru of Asterisk Helpdesk and never give direct contact info as well as
great providing great customer service.  Failing to do either of the
above will also result in being dropped from the program.

Obviously, not all issues can be solved in a single phone call so this
is not always expected and does not reflect poorly on any particular
trouble ticket.  The customer will have the ability to request to speak
with or correspond directly with the Guru they have been dealing with so
you can build a following and thus, insure more income.  

All Gurus will receive a asteriskhelpdesk.com email address or at least
be able to receive and send messages through the Helpdesk web based app.

This will certainly be a chance to have an extra revenue stream for
individuals as well as underutilized support setups.  At some point,
once we have baseline figures on usage, we will be able to estimate call
volume and make projections so we can give semi-concrete projections of
income.

Thanks,
Steve Totaro

Stotaro [at] asteriskhelpdesk [dot] com
Or
http://www.asteriskhelpdesk.com/component/option,com_contact/Itemid,3/

> 
> Count us in!
> 
> Rajeev
> 
> 
> Conrad Wood wrote:
> >>24x7 Asterisk Helpdesk phone support will be online shortly at
> >>www.asteriskhelpdesk.com.
> >>
> >>Thanks,
> >
> >
> > I like it.
> > We could definitely take some calls during UK working hours if
you're
> > interested.
> >
> > Conrad
> >
> >
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