[asterisk-biz] I am a prisoner of vonage

[Paul]

Maybe I am a victim of "profiling"? I had service for about 18 months. I
think my average usage was only about 1200 minutes a month for the
"unlimited" portion. I had some rather high bills for international
usage and never requested any call credits. It could be that such a
profile mandates a call from somebody that tries to save profitable
accounts.

I had AT&T Callvantage service for several months. They had some serious
technical and support issues. Every month I called to cancel and they
gave me another free month. It took them about 6 months to finally
decide that I was never going to be a happy paying customer.

Aaron Daniel wrote:

> I'm with you on this one.  I called and they had my line disconnected
> and such literally immediately, no problems. *shrugs* guess some
> people just get the wrong end of the stick
>
> Aaron
>
> Bill Michaelson wrote:
>
>> I don't recall having this problem when I turned off my Vonage more
>> than a year ago.  Perhaps my credit card expired at just the right
>> time.  There are a few other companies I will never go back to
>> because of such experiences, however.  In one case, the issue was
>> finally resolved when I sent registered mail to the corporate
>> headquarters.  It was a public company, so I obtained the address
>> from their 10-K.
>>
>>
>> asterisk_help at iwishi.nu wrote:
>>
>>> On Wed, 18 Jan 2006, Paul wrote:
>>>
>>>> 12 days now. 3 times they have promised to escalate my cancellation
>>>> request. They say that it can only be done by having someone from that
>>>> department call me to confirm that I really wish to cancel. 3 messages
>>>> entered via web portal produce a web page that says the message is
>>>> accepted but not even one automated acknowledgement email(and yes -
>>>> the
>>>> address I use with them bypasses virus/spam filtering).
>>>>
>>>> But in spite of all this their billing system is functioning well and
>>>> attempting to charge me for another month of service.
>>>>
>>>> The account was active about 18 months so there are no 1-year
>>>> commitment
>>>> issues involved here.
>>>>
>>>> I would strongly advise people to steer clear of vonage or any company
>>>> that operates in such a fashion. You do not want to furnish credit
>>>> card
>>>> numbers to companies of this type.
>>>
>>>
>>>
>>> I had the same experience! Two years ago already. I even had to
>>> fight with them for the two extra months they continued charging me.
>>> Fact is I never got the money back, I just gave in. Hours and hours
>>> wasted trying to cancel their services.
>>>
>>>
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