[asterisk-biz] Junction DOWN?

[Michael Young]

I apologize if I came across as mudslinging. I certainly did not intend
to.

I do want to point out that this is a Level(3) issue, not (just) a
Junction issue. So switching providers to any Level(3) reseller will
give you the same problem. 

Michael

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Nick Skass
Sent: Wednesday, February 22, 2006 4:17 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Junction DOWN?

Well, I see the both side of argument... but can we just stop this mud 
slinging fest here?  

It is obvious from the replies that there is nothing Junction could do
to 
resolve these messages, so why not just switch the provider?


N.

On [2006-02-22 10:10:50 -0600] - Michael Young <myoung at netlogic.net>
wrote:

> Mr. or Mrs. "Lists" -- I don't think you understood what Robert was
> saying. It is not Junction's carrier that is playing the message. It
is
> the carrier of the company that makes the call that is playing the
> message.
> 
> If you had dialed one of the DIDs that was down from an SBC line, you
> would have gotten "this number has been disconnected or no longer in
> service". If you had called from a Sprint cell phone, you would have
> gotten, "this number is currently unavailable."
> 
> Junction can't get Sprint, SBC, Verizon, etc to change the message
they
> play when they call a Junction number (actually, a number from
> Junction's upstream, which I think is Level3) that is not being
> delivered.
> 
> Unfortunately, we have the same problem via Level3. Sergey's solution
> might be the best one, I'm going to my Level3 rep to ask if that is
> possible.
> 
> Michael
> 
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Lists
> Sent: Tuesday, February 21, 2006 8:57 PM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: RE: [asterisk-biz] Junction DOWN?
> 
> Agreed, that is just plain bad business and Junction is a customer and
> customers should be able to get things fixed vs. just blaming on where
> they
> get their service from vs. trying to address the issues for their own
> customers.  That's just plain unacceptable, it's time to fix the issue
> vs.
> blaming it on the uplink.
> 
> 
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Rusty
Dekema
> Sent: Tuesday, February 21, 2006 6:46 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] Junction DOWN?
> 
> If Junction Networks has no direct control over messages heard when it
> does not receive a call from a carrier, perhaps Junction Networks
> should get in touch with its inbound carriers and ask them to do
> something other than play a message saying that the number has been
> disconnected when they cannot deliver a call to Junction Networks.
> 
> If they will not do this, perhaps Junction Networks should choose
> different inbound carriers in the future, lest businesses begin
> choosing other VoIP carriers than Junction Networks. It is not
> acceptable to most businesses for their callers to ever get a "This
> number has been disconnected" message no matter which telephone
> company's immediate fault it is.
> 
> -Rusty
> 
> 
> 
> On 2/21/06, Robert Wolpov <rob at junctionnetworks.com> wrote:
> > When Junction Networks does not receive a call from a carrier,
> Junction
> > Networks has no control over any messages heard on the call.
> >
> > If you or anyone has any questions, please feel free to contact me
> directly.
> >
> > Regards,
> >
> > Rob Wolpov
> > rob at junctionnetworks.com
> > 215-701-3050 ext. 7002
> >
> >
> >
> > -----Original Message-----
> > From: asterisk-biz-bounces at lists.digium.com
> > [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Lists
> > Sent: Tuesday, February 21, 2006 5:39 PM
> > To: 'Commercial and Business-Oriented Asterisk Discussion'
> > Subject: RE: [asterisk-biz] Junction DOWN?
> >
> > Why can't a fast busy be received by the calling party.  "The number
> has
> > been disconnected" is bad business IMHO.  That makes the caller
think
> you
> > didn't pay your bill or it's now disconnected vs. just that you
can't
> > complete the call.
> >
> >
> >
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