[asterisk-biz] Junction DOWN?

[Michael Young]

Mr. or Mrs. "Lists" -- I don't think you understood what Robert was
saying. It is not Junction's carrier that is playing the message. It is
the carrier of the company that makes the call that is playing the
message. 

If you had dialed one of the DIDs that was down from an SBC line, you
would have gotten "this number has been disconnected or no longer in
service". If you had called from a Sprint cell phone, you would have
gotten, "this number is currently unavailable."

Junction can't get Sprint, SBC, Verizon, etc to change the message they
play when they call a Junction number (actually, a number from
Junction's upstream, which I think is Level3) that is not being
delivered.

Unfortunately, we have the same problem via Level3. Sergey's solution
might be the best one, I'm going to my Level3 rep to ask if that is
possible. 

Michael

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Lists
Sent: Tuesday, February 21, 2006 8:57 PM
To: 'Commercial and Business-Oriented Asterisk Discussion'
Subject: RE: [asterisk-biz] Junction DOWN?

Agreed, that is just plain bad business and Junction is a customer and
customers should be able to get things fixed vs. just blaming on where
they
get their service from vs. trying to address the issues for their own
customers.  That's just plain unacceptable, it's time to fix the issue
vs.
blaming it on the uplink.


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Rusty Dekema
Sent: Tuesday, February 21, 2006 6:46 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Junction DOWN?

If Junction Networks has no direct control over messages heard when it
does not receive a call from a carrier, perhaps Junction Networks
should get in touch with its inbound carriers and ask them to do
something other than play a message saying that the number has been
disconnected when they cannot deliver a call to Junction Networks.

If they will not do this, perhaps Junction Networks should choose
different inbound carriers in the future, lest businesses begin
choosing other VoIP carriers than Junction Networks. It is not
acceptable to most businesses for their callers to ever get a "This
number has been disconnected" message no matter which telephone
company's immediate fault it is.

-Rusty



On 2/21/06, Robert Wolpov <rob at junctionnetworks.com> wrote:
> When Junction Networks does not receive a call from a carrier,
Junction
> Networks has no control over any messages heard on the call.
>
> If you or anyone has any questions, please feel free to contact me
directly.
>
> Regards,
>
> Rob Wolpov
> rob at junctionnetworks.com
> 215-701-3050 ext. 7002
>
>
>
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Lists
> Sent: Tuesday, February 21, 2006 5:39 PM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: RE: [asterisk-biz] Junction DOWN?
>
> Why can't a fast busy be received by the calling party.  "The number
has
> been disconnected" is bad business IMHO.  That makes the caller think
you
> didn't pay your bill or it's now disconnected vs. just that you can't
> complete the call.
>
>
>
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