[asterisk-biz] Re: asterisk-biz Digest, Vol 25, Issue 95

murad at asbtm.com murad at asbtm.com
Sun Aug 27 19:31:23 MST 2006 

Looking for complete asterisk "ready- to -go" voice IVR
PBX decision for calling cards with web access and call trace.

Please let me know if somebody can offer it.

Thank you,
Murad









----- Original Message ----- 
From: <asterisk-biz-request at lists.digium.com>
To: <asterisk-biz at lists.digium.com>
Sent: Sunday, August 27, 2006 7:35 PM
Subject: asterisk-biz Digest, Vol 25, Issue 95


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> Today's Topics:
>
>   1. Re: Web based Help Desk (Mitul Limbani)
>   2. Re: Web based Help Desk (Bob Smith)
>   3. Re: Disclaimer question (Andrew Joakimsen)
>   4. Re: Web based Help Desk (Hermann Wecke)
>   5. Re: Web based Help Desk (Andrew Joakimsen)
>   6. Re: Web based Help Desk (Nick Brown Inticon)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 28 Aug 2006 03:20:56 +0530
> From: Mitul Limbani <mitul at enterux.com>
> Subject: Re: [asterisk-biz] Web based Help Desk
> To: asterisk-biz at lists.digium.com
> Message-ID: <20060828032056.exu5e3gir4sc408c at mail.enterux.com>
> Content-Type: text/plain; charset=ISO-8859-1; format="flowed"
>
> Hi Moshe,
>
> You might want to have a look at this open source web ticketing system
> : http://www.osticket.com its pretty neat and clean code.
>
> It shall beat all the commercial ones, if you are looking at live
> support kind of mechanism, then i would seriously recommend :
> http://livehelp.zdziarski.com/
>
> It beats all the commercial vendors and what more its OpenSource !
>
> http://livehelp.zdziarski.com/matrix.html
>
> Made by the genius who also happens to write D-SPAM, the most complete
> anti-spam mail system.
>
> If you wish to deploy any of the above, do let me know, we can provide
> you help with both of the systems.
>
>
> Thanks & Regards,
> Mitul Limbani,
> Founder & CEO,
> Enterux Solutions,
> The Enterprise Linux Company (TM),
> www.enterux.com
>
> Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
>
>> Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
>> It's ASP based with a monthly charge, but the fee isn't too bad and it 
>> has
>> an excellent feature set.
>>
>> -brandon
>>
>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
>> satisfied customer.
>>
>> On 8/27/06, Moshe Maeir <m345 at netvision.net.il> wrote:
>>>
>>> Can anyone recommend a Web based Help Desk, which we want to install on
>>> our website - so customers can enter support requests and then we
>>> can distribute and track them?
>>> Thanks
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> --Bandwidth and Colocation provided by Easynews.com --
>>>
>>> asterisk-biz mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>>>
>>
>>
>>
>> -- 
>> Brandon Galbraith
>> Email: brandon.galbraith at gmail.com
>> AIM: brandong00
>> Voice: 630.400.6992
>> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
>> --thelost"
>>
>
>
> ------------------------------
>
> Message: 2
> Date: Sun, 27 Aug 2006 16:21:24 -0400
> From: Bob Smith <bureau at inmte.com>
> Subject: Re: [asterisk-biz] Web based Help Desk
> To: Commercial and Business-Oriented Asterisk Discussion
> <asterisk-biz at lists.digium.com>
> Message-ID: <44F1FEC4.7030809 at inmte.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> what was the one with all in one.. SIP callback + email ticket + live 
> help..
>
> had a weird name.. like ziki zaka our something..
>
>
>
> Mitul Limbani wrote:
>> Hi Moshe,
>>
>> You might want to have a look at this open source web ticketing system
>> : http://www.osticket.com its pretty neat and clean code.
>>
>> It shall beat all the commercial ones, if you are looking at live
>> support kind of mechanism, then i would seriously recommend :
>> http://livehelp.zdziarski.com/
>>
>> It beats all the commercial vendors and what more its OpenSource !
>>
>> http://livehelp.zdziarski.com/matrix.html
>>
>> Made by the genius who also happens to write D-SPAM, the most complete
>> anti-spam mail system.
>>
>> If you wish to deploy any of the above, do let me know, we can provide
>> you help with both of the systems.
>>
>>
>> Thanks & Regards,
>> Mitul Limbani,
>> Founder & CEO,
>> Enterux Solutions,
>> The Enterprise Linux Company (TM),
>> www.enterux.com
>>
>> Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
>>
>>> Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
>>> It's ASP based with a monthly charge, but the fee isn't too bad and
>>> it has
>>> an excellent feature set.
>>>
>>> -brandon
>>>
>>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
>>> satisfied customer.
>>>
>>> On 8/27/06, Moshe Maeir <m345 at netvision.net.il> wrote:
>>>>
>>>> Can anyone recommend a Web based Help Desk, which we want to install on
>>>> our website - so customers can enter support requests and then we
>>>> can distribute and track them?
>>>> Thanks
>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> --Bandwidth and Colocation provided by Easynews.com --
>>>>
>>>> asterisk-biz mailing list
>>>> To UNSUBSCRIBE or update options visit:
>>>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>>>>
>>>
>>>
>>>
>>> -- 
>>> Brandon Galbraith
>>> Email: brandon.galbraith at gmail.com
>>> AIM: brandong00
>>> Voice: 630.400.6992
>>> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
>>> --thelost"
>>>
>> _______________________________________________
>> --Bandwidth and Colocation provided by Easynews.com --
>>
>> asterisk-biz mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>>
>
>
>
> ------------------------------
>
> Message: 3
> Date: Sun, 27 Aug 2006 17:14:51 -0400
> From: "Andrew Joakimsen" <joakimsen at gmail.com>
> Subject: Re: [asterisk-biz] Disclaimer question
> To: "Commercial and Business-Oriented Asterisk Discussion"
> <asterisk-biz at lists.digium.com>
> Message-ID:
> <23fd749a0608271414ief8b8f6q9a59ef46dbe37e3 at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> You can publish whatever you want with whatever terms you want. Just
> remember if you USE GPL code in your code then read the GPL and understand
> what the requirements are.
>
> If you want the possibility of having your patch applied/included with
> Asterisk then of course you need to meet Digium's requirements. Of course
> they are not going to accept any less disclaimer, simply for legal 
> libility
> reasons.
>
> On 8/27/06, Alex Rixhardson <alexrixhardson at yahoo.com> wrote:
>>
>> Since I don't want to - neither can - disclaim copyrights of "all past
>> and future contributions" nor disclaim "all copyright interest in the
>> changes and enhancements made by me", I wonder is there a disclaimer
>> available for individual works (patch, additional feature, etc...) that
>> would not obligate me to disclaim any copyright interest in works that I
>> will do in the future or did in the past (regarding Asteirsk, of course),
>> but only of the specific one?
>>
>> Regards,
>> Alex
>>
>> ------------------------------
>> Do you Yahoo!?
>> Everyone is raving about the all-new Yahoo! 
>> Mail.<http://us.rd.yahoo.com/evt=42297/*http://advision.webevents.yahoo.com/mailbeta>
>>
>>
>> _______________________________________________
>> --Bandwidth and Colocation provided by Easynews.com --
>>
>> asterisk-biz mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>>
>>
>>
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> ------------------------------
>
> Message: 4
> Date: Sun, 27 Aug 2006 18:17:55 -0300
> From: Hermann Wecke <hermann at wecke.com>
> Subject: Re: [asterisk-biz] Web based Help Desk
> To: Commercial and Business-Oriented Asterisk Discussion
> <asterisk-biz at lists.digium.com>
> Message-ID: <44F20C03.6030905 at wecke.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> Moshe Maeir wrote:
>> Can anyone recommend a Web based Help Desk
>
> Request Tracker: http://www.bestpractical.com/rt/
> OTRS: http://otrs.org/
> DCL: http://dcl.sourceforge.net/
> Cerberus: http://www.cerberusweb.com/
>
> I prefer the first one, RT. Very powerful, but very tricky to install.
> OTRS is the second best. DCL is good, but development group isn't as
> active as RT or OTRS. Cerberus is free for one email (ie:
> support at mydomain.blahblah), and is also a good candidate. The problem
> with Cerberus is that sometimes the email gateway won't work in your
> installation. Just don't know why. I gave up after trying every possible
> fix - none worked on a FreeBSD.
>
> Google search for "web help desk customer service" returned several
> links and sponsored links also.
>
>
> ------------------------------
>
> Message: 5
> Date: Sun, 27 Aug 2006 19:18:04 -0400
> From: "Andrew Joakimsen" <joakimsen at gmail.com>
> Subject: Re: [asterisk-biz] Web based Help Desk
> To: "Commercial and Business-Oriented Asterisk Discussion"
> <asterisk-biz at lists.digium.com>
> Message-ID:
> <23fd749a0608271618x2f1c60b0yb7b8296647f9b7fe at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Does anyone know of a system that will allows us to accept tickets as 
> email
> from the customer, and also allows our CSRs to input calls and then send 
> the
> customer an email when the issue is updated?
>
> On 8/27/06, Bob Smith <bureau at inmte.com> wrote:
>>
>> what was the one with all in one.. SIP callback + email ticket + live
>> help..
>>
>> had a weird name.. like ziki zaka our something..
>>
>>
>>
>> Mitul Limbani wrote:
>> > Hi Moshe,
>> >
>> > You might want to have a look at this open source web ticketing system
>> > : http://www.osticket.com its pretty neat and clean code.
>> >
>> > It shall beat all the commercial ones, if you are looking at live
>> > support kind of mechanism, then i would seriously recommend :
>> > http://livehelp.zdziarski.com/
>> >
>> > It beats all the commercial vendors and what more its OpenSource !
>> >
>> > http://livehelp.zdziarski.com/matrix.html
>> >
>> > Made by the genius who also happens to write D-SPAM, the most complete
>> > anti-spam mail system.
>> >
>> > If you wish to deploy any of the above, do let me know, we can provide
>> > you help with both of the systems.
>> >
>> >
>> > Thanks & Regards,
>> > Mitul Limbani,
>> > Founder & CEO,
>> > Enterux Solutions,
>> > The Enterprise Linux Company (TM),
>> > www.enterux.com
>> >
>> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
>> >
>> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
>> good.
>> >> It's ASP based with a monthly charge, but the fee isn't too bad and
>> >> it has
>> >> an excellent feature set.
>> >>
>> >> -brandon
>> >>
>> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just
>> a
>> >> satisfied customer.
>> >>
>> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il > wrote:
>> >>>
>> >>> Can anyone recommend a Web based Help Desk, which we want to install
>> on
>> >>> our website - so customers can enter support requests and then we
>> >>> can distribute and track them?
>> >>> Thanks
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> _______________________________________________
>> >>> --Bandwidth and Colocation provided by Easynews.com --
>> >>>
>> >>> asterisk-biz mailing list
>> >>> To UNSUBSCRIBE or update options visit:
>> >>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>> >>>
>> >>
>> >>
>> >>
>> >> --
>> >> Brandon Galbraith
>> >> Email: brandon.galbraith at gmail.com
>> >> AIM: brandong00
>> >> Voice: 630.400.6992
>> >> "A true pirate starts drinking before the sun hits the yard-arm.
>> Yarrrr.
>> >> --thelost"
>> >>
>> > _______________________________________________
>> > --Bandwidth and Colocation provided by Easynews.com --
>> >
>> > asterisk-biz mailing list
>> > To UNSUBSCRIBE or update options visit:
>> >   http://lists.digium.com/mailman/listinfo/asterisk-biz
>> >
>>
>> _______________________________________________
>> --Bandwidth and Colocation provided by Easynews.com --
>>
>> asterisk-biz mailing list
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>>
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>
> ------------------------------
>
> Message: 6
> Date: Mon, 28 Aug 2006 9:35:17 +1000
> From: Nick Brown Inticon <nick at inticon.net>
> Subject: Re: [asterisk-biz] Web based Help Desk
> To: Commercial and Business-Oriented Asterisk Discussion
> <asterisk-biz at lists.digium.com>
> Message-ID: <3ef2102235824b9e42198b490c009cde at localhost>
> Content-Type: text/plain; charset="UTF-8"
>
> Cerberus does.
>
> On Sun, 27 Aug 2006 19:18:04 -0400, "Andrew Joakimsen" 
> <joakimsen at gmail.com> wrote:
>> Does anyone know of a system that will allows us to accept tickets as 
>> email
>> from the customer, and also allows our CSRs to input calls and then send
>> the
>> customer an email when the issue is updated?
>>
>> On 8/27/06, Bob Smith <bureau at inmte.com> wrote:
>>>
>>> what was the one with all in one.. SIP callback + email ticket + live
>>> help..
>>>
>>> had a weird name.. like ziki zaka our something..
>>>
>>>
>>>
>>> Mitul Limbani wrote:
>>> > Hi Moshe,
>>> >
>>> > You might want to have a look at this open source web ticketing system
>>> > : http://www.osticket.com its pretty neat and clean code.
>>> >
>>> > It shall beat all the commercial ones, if you are looking at live
>>> > support kind of mechanism, then i would seriously recommend :
>>> > http://livehelp.zdziarski.com/
>>> >
>>> > It beats all the commercial vendors and what more its OpenSource !
>>> >
>>> > http://livehelp.zdziarski.com/matrix.html
>>> >
>>> > Made by the genius who also happens to write D-SPAM, the most complete
>>> > anti-spam mail system.
>>> >
>>> > If you wish to deploy any of the above, do let me know, we can provide
>>> > you help with both of the systems.
>>> >
>>> >
>>> > Thanks & Regards,
>>> > Mitul Limbani,
>>> > Founder & CEO,
>>> > Enterux Solutions,
>>> > The Enterprise Linux Company (TM),
>>> > www.enterux.com
>>> >
>>> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
>>> >
>>> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
>>> good.
>>> >> It's ASP based with a monthly charge, but the fee isn't too bad and
>>> >> it has
>>> >> an excellent feature set.
>>> >>
>>> >> -brandon
>>> >>
>>> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form.
>> Just
>>> a
>>> >> satisfied customer.
>>> >>
>>> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il > wrote:
>>> >>>
>>> >>> Can anyone recommend a Web based Help Desk, which we want to install
>>> on
>>> >>> our website - so customers can enter support requests and then we
>>> >>> can distribute and track them?
>>> >>> Thanks
>>> >>>
>>> >>>
>>> >>>
>>> >>>
>>> >>> _______________________________________________
>>> >>> --Bandwidth and Colocation provided by Easynews.com --
>>> >>>
>>> >>> asterisk-biz mailing list
>>> >>> To UNSUBSCRIBE or update options visit:
>>> >>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>>> >>>
>>> >>
>>> >>
>>> >>
>>> >> --
>>> >> Brandon Galbraith
>>> >> Email: brandon.galbraith at gmail.com
>>> >> AIM: brandong00
>>> >> Voice: 630.400.6992
>>> >> "A true pirate starts drinking before the sun hits the yard-arm.
>>> Yarrrr.
>>> >> --thelost"
>>> >>
>>> > _______________________________________________
>>> > --Bandwidth and Colocation provided by Easynews.com --
>>> >
>>> > asterisk-biz mailing list
>>> > To UNSUBSCRIBE or update options visit:
>>> >   http://lists.digium.com/mailman/listinfo/asterisk-biz
>>> >
>>>
>>> _______________________________________________
>>> --Bandwidth and Colocation provided by Easynews.com --
>>>
>>> asterisk-biz mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>>>
>>
>>
>
>
>
> ------------------------------
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>
>
> End of asterisk-biz Digest, Vol 25, Issue 95
> ********************************************

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