[asterisk-biz] call forwarding with voice prompts

[Chris Polk]

I need to be able to offer this as a global option, not just one user.

hope that helps make sence

  ----- Original Message ----- 
  From: Alexander Lopez 
  To: Commercial and Business-Oriented Asterisk Discussion 
  Sent: Saturday, April 22, 2006 8:00 PM
  Subject: RE: [asterisk-biz] call forwarding with voice prompts


  YES!!! Much more SENSE!!!

   

  Are you using queues and agents or all you simply using dial plan logic?

   

  You can do this with the local channel

   

  Setup something like so:

   

  Dial(Local/john at users)

   

  [users]

   

  Exten => john,1,Set(FORWARDTOPSTN=${DB(john/forward)})

  Exten => john,2,GotoIf($[${FORWARDTOPSTN} = 0]?3:5)

  Exten => john.3.Dial(Zap/g2/${DB(john/pstnforward)})

  Exten => john,4,HangUp

  Exten => john,5,Dial(SIP/john)

   

   

   

  Make sure you have the DB set forward to 1 and enter the number to forward in the proper keys and you should be good to go.

   

   


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  From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Chris Polk
  Sent: Saturday, April 22, 2006 10:56 PM
  To: Commercial and Business-Oriented Asterisk Discussion
  Subject: Re: [asterisk-biz] call forwarding with voice prompts

   

  here is how a typical call would go

  john works in the office most days, but travels.

  he is working remotely, and wants his extension forwarded to his cell.

  he calls in and has an option to forward his extension to a different number via zap.

  he then decides he doesn't want to work any more, dials back in and deactivates call forwarding, the system then calls his sip extension like he was sitting in his office.

   

  Hope that makes more scence

   

    ----- Original Message ----- 

    From: Alexander Lopez 

    To: Commercial and Business-Oriented Asterisk Discussion 

    Sent: Saturday, April 22, 2006 7:23 PM

    Subject: RE: [asterisk-biz] call forwarding with voice prompts

     

    I am stuck on 'need it to go back to their extensions.." what do you mean by that can you elaborate of give us an example of how a call would transpire?

     

     


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    From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Chris Polk
    Sent: Saturday, April 22, 2006 10:11 PM
    To: asterisk-biz at lists.digium.com
    Subject: [asterisk-biz] call forwarding with voice prompts

     

    Hi:

    Forgive me if this is the rong place to post this,

    I am setting up asterisk for a company that has blind technical support persons.

    They are based all over the country, they have local extensions, and The pbx we are replacing has the options for them to

    call in, that's not a problem, but here is whare I am stuck

    I need then to be able to hear "to forward your calls, press 1, to disable call forwarding press 2

    when they press 2 or what ever the ivr looks like,, need it to go back to there extension.

    Any help would be grately appreciated.

     

    Chris Polk

    Network Administrator,

    HumanWare USA Inc.

    http://www.humanware.com

    chris.polk at humanware.com

     


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