[Asterisk-biz] (Fwd) A message from TerraCall

[smbPBX]

Seshu:
Thanks for the info. and heads up on the CDR problem.
Yes, I agree that one minute rounding could become expensive.

I signed and configured Asterisk and it seems to work.
I haven't yet tried the call quality to India but while making some test
calls, I noticed no Caller ID was being passed.

What is your experience with outgoing Caller ID from Asterisk?

BTW, so far support from Adella has been very good!

Thanks,
smbPBX

On 10/6/05, Kanuri, Seshu (Company IT) <Seshu.Kanuri at morganstanley.com>
wrote:
>
> I have suggested Terracall to this group a long time ago as a SIP
> Service for Asterisk.
>
> I have been using terracall for the past 1 year.
>
> Their service is good and Adella Alamzan at adella at tech-terra.com
> is very responsive whenever we have issues.
>
> The main issue I have with their service is that several times the
> calls,
> Appear connected forever as per the CDR. So you may get CDR Entries
> that shows that you have called Bombay for 120 minutes, whereas infact
> you have only tried to call.
>
> This is a problem with the freaking old Quintum/Cisco gatewas out there
> on the Grey route termination end they are using.
>
> But If you monitor such errors and inform Adella, you will get a credit.
> See the example below:
>
> From: Adella Almazan [mailto:adella at tech-terra.com]
> Sent: Saturday, August 27, 2005 5:42 PM
> To: Kanuri, Seshu
> Cc: support at tech-terra.com
> Subject: RE: RE: My card syas no balance, whereas I have $45 balance
>
> Seshu,
> After investigation, we found that that the switch went through a reset
> on the day of your call in question which can at times cause a call not
> to hang up. I have credited your account by $13.63.
> However, after continued research of your 1 minute call issues, these
> were callback. Which means that there are two legs of the call and
> since you answered the first leg of the call, you were correctly
> charged. Even though the second leg did not answer, that is beyond our
> control. With callbacks, you are accepting both charges. Credit had
> been given in the past but no longer because of the reduced rates that
> have been offered. The 55 cents credit will be left but note that you
> will no longer receive credit for these calls. We suggest if this is a
> common problem, that you make the destination number the FROM number so
> that you don't run into this issue again.
> Also, you must report within 24 hours as this allows us visibility to
> the issue and allows us to find the problem quickly and fix. Anything
> reported past this time cannot be guaranteed to be refunded.
> Regards,
>
> --adella
>
>
> The other issue I have is that their rounding is 1 Minute.
> This would turn expensive, if you want to resell their services.
>
> Seshu Kanuri
> --------------------------------------------------------
>
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--
Regards,

smbPBX
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