[Asterisk-biz] DIDX.org responds...

[Paul]

Muneeb Iqbal wrote:

> Hello Paul,
>
> Thanks for Correcting.
>
> Mr Martin WAS refunded the full amount.
>
> Question: What is the QoS on the service since DIDX manages the
> exchange but does not own the DID's?
>
> Answer: Each DID is tested before being added on the network. If the
> DID does not work any day, the failure is logged. You the Buyer and
> the Seller receive an email of this matter. If this occurs 3 days in a
> row, we will not pay the Seller because of the outage for that
> duration. We will not charge you for that month.
>
You need to have an automated tester that will check a DID when the
buyer requests testing via the web portal. Make sure sellers know about
it and you will eliminate the worst vendors. A daily check won't catch
some of the problems I have experienced with providers. I need a tool
that confirms it is down when I say it is down. If it is down, it needs
to be retested at some interval in order to measure the QOS.

>  
>
> Question: Can I Check the DID before I buy it ?
>
> Answer: You can check each DID for 36 hours. If you don't like it, you
> remove it before the 36 hours ends. You will get an instant refund. 36
> hrs after the sale, the sale is final.
>
Unfortunately, the refund policies you have are not realistic for
unsigned credit card, e-check, ACH and paypal transactions. If I had a
statement like that online when applying for my merchant account it
would never have been approved. What makes sense to you and me(if I were
a customer) does not satisfy the banks.