[Asterisk-biz] Who uses only VOIP for their business?

[Jonathan k. Creasy]

Our company has live support from 7am-10pm and then access to an on call
person after that. 

> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-
> bounces at lists.digium.com] On Behalf Of alex at pilosoft.com
> Sent: Thursday, November 17, 2005 8:31 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [Asterisk-biz] Who uses only VOIP for their business?
> 
> On Thu, 17 Nov 2005, Andrew Kohlsmith wrote:
> 
> > On Wednesday 16 November 2005 19:23, alex at pilosoft.com wrote:
> > > With all due respect - I heard good things about y'all and wish
you
> > > the best, but "Live support during business hours" is not good
enough,
> > > by far.
> >
> > Bull.  Call Bell Canada's 611 service sometime and tell them your
line's
> > not working.  You'll get someone out there in the morning, or if
it's a
> > weekend, on a Monday.
> a) at least you can talk to someone who will troubleshoot the problem.
It
> is quite possible that the truck roll is not required to solve the
> problem. Fair comparison would be if you called 611 and they said
"sorry,
> call tomorrow".
> 
> b) if you have a PRI, yes, they would come out *immediately*. Mean
Time To
> Repair on that is 4 hours.
> 
> > Funnily enough, I get better service out of data carriers than voice
> > carriers.  Of course, you can probably buy 24/7 voice support
service
> > from Bell, but you'd die from sticker shock.  :-)
> Just buy a PRI
> 
> -alex.
> 
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