[Asterisk-biz] Who uses only VOIP for their business?

[David Aldworth]

Hi Guys -

http://www.teliax.com

e911 in all areas serviced by local inbound by the end of Nov.
24/7 365 NOC staffed technical support.
Spun out of national CLEC started in '96.
Combination of partners including RBOC's and other carriers such as L3 for
origination.
DS3's for LD/ILD/TF, 5 upstream providers in multi-hommed environ for data
(3 gigE and 2 100mb handoff's) in main POP in Denver, CO.
LNP in *and out* fully supported.

Currently retail focused on SMB/Home/Hobby users. Stay tuned for very cool
reseller/wholesale products and portal coming soon.

Kind regards,
David Aldworth
Teliax, Inc.
http://www.teliax.com
888-270-3688

Great Rates. Outstanding Service.


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of
alex at pilosoft.com
Sent: Wednesday, November 16, 2005 5:23 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: RE: [Asterisk-biz] Who uses only VOIP for their business?

On Wed, 16 Nov 2005, Robert Wolpov wrote:

> For the most part, I agree.  BUT not about getting nationwide DIDs nor
> about reliability from a reseller.
> 
> We, Junction Networks provide both, nationwide DIDs and reliable
> service. We don't have customers switching from us due to outages.  We
> provide live support during business hours (it's shocking that this is
> distinguishing feature of our service).  You don't need to commit to
> $X00s to get quality and reliable service.
With all due respect - I heard good things about y'all and wish you the
best, but "Live support during business hours" is not good enough, by far.

You certainly distinguish yourself from the fly-by-night moms-basement
dads-allowance operators, but, what if something happens at night and your
customer needs to talk to clue - Do you have 24/7 staffed NOC (with at
least basic troubleshooting capabilities, so grandmas can be told to call
during business hours, and cranks imagining problems be told to bugger
off) with rotating-clue-on-call (as in, clued people who *expect* to be
paged that night)?

Who do you buy your DIDs from? What switches do you use? Are you a CLEC? 
How do you connect to your carrier (colocated with them, public intarweb,
dedicated point-point ds1/ds3) and connection type (PRI, SIP, SS7 IMT's)? 

What happens if your *carrier* goes tits up (or your circuit to said
carrier), will you just point the finger or you have ability to do
something about it?

What happens if *you* (god forbid) go tits-up - will your customers be
able to port numbers away from you, or your carrier will forbid that (by
saying, "customer of my customer is not my customer, we don't know who
that is")?

What are your plans to deal with E911?

These are all the questions I meant to state in previous email. :)

> We are exclusively a business provider and we have over 1000 business
> customers relying on our service delivered over the public Internet.  
> In the infrequent case that there is a call quality problem, we help
> diagnose with you and almost always find that it is due to a customer
> related network or internet provider problem.
Of course, it is your business model, not mine, but I think it is
dangerous to do that. If I'm paying 1000$/month, I certainly expect
*different* level of support than someone who is paying you 20$/month. In
fact, that's a reason we have 100$/month monthly revenue commitment -
people who pay less than that usually cost us far more in support than
they bring in.

--
Alex Pilosov    | DSL, Colocation, Hosting Services
President       | alex at pilosoft.com    877-PILOSOFT x601
Pilosoft, Inc.  | http://www.pilosoft.com

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