[Asterisk-biz] RFQ: USA IAX Services, focused on support

Mon Nov 7 11:43:14 MST 2005

I accept your invitation.

In my very limited experience with Junction, their service has been good 
and their staff has been responsive, until my last communication with 
them (via email), upon which I am awaiting response, and it is starting 
to get old.  Not a problem, yet.

Robert Wolpov wrote:

> Please consider Junction Networks.  We focus on service.  We answer 
> the phone between 9-6 +.  The "+" is because if we can  answer the 
> phone after hours, we will answer the phone at any time.  If we miss 
> your call, as you SHOULD expect, we call you back asap, regardless of 
> your issue.  We have a case ticketing system that we use internally to 
> track and inform our customers with.  It will also be available to 
> existing customers shortly through our user portal.
>  
> We have no monthly commitments or channel charges.  We do have a small 
> monthly DID charge of $2.00.  We can port your numbers to us.
>  
> We have an extremely reliable network.  Our infrastructure is 
> located at 60 Hudson Street, NYC, the number one telco hotel in the 
> country.   
>  
> Junction Networks was founded and is run by industry veterans from 
> IBM, MFN, RCN, etc.  The founders previously launched the largest ISP 
> in NYC in mid-90's, Interport.  The company was purchased by RCN. 
>  
> We know what business customers need: reliability, service and 
> professionalism.  We deliver it. 
>  
> We are not the cheapest but as many of you probably know, you get what 
> you pay for. 
>  
> I invite Junction Networks customers reading this to offer their 
> experience with other readers. 
>  
>  
> Sincerely,
>  
> Rob Wolpov
> rob at junctionnetworks.com <mailto:rob at junctionnetworks.com>
> 800-801-3381 extension 7002
> www.junctionnetworks.com <http://www.junctionnetworks.com>
>  
>
>     ----- Original Message -----
>     From: tmassey at obscorp.com <mailto:tmassey at obscorp.com>
>     To: Commercial and Business-Oriented Asterisk Discussion
>     <mailto:asterisk-biz at lists.digium.com>
>     Sent: Monday, November 07, 2005 2:22 PM
>     Subject: [Asterisk-biz] RFQ: USA IAX Services, focused on support
>
>
>     The recent flamewar has spurred me to put out this RFQ.  I would
>     like to know what alternatives exist for customers who are
>     interested in IAX services that are focused on support.  It seems
>     every e-mail and every website advertising service leads with
>     price, and service isn't even mentioned.  Well, I want it the
>     other way.
>
>     So, I'm hoping that I can send out this RFQ and get some options
>     from companies that lead with the quality of their support, as
>     well as a reliable product.  Here's my list of priorities.  The
>     first two are must-have's, the rest nice-to-haves.
>
>     1) The ability to call a telephone number and speak to someone
>     with technical knowledge.  It doesn't have to be the first person
>     I speak to.  I just want to be able to speak to someone who can
>     get me where I need to be.  8-5 M-F is a requirement, but 24 hours
>     (or at least weekends) would be very nice.
>
>     2) A highly reliable network.  While I want good service to be
>     available, I'd rather not use it!
>
>     3) Some way of being able to monitor the status of technical
>     requests.  Something that shows me when work is done, without me
>     having to bug people.
>
>     4) Toll-free DID's with the ability to transfer my current numbers.
>
>     5) Month-to-month terms
>
>     6) No monthly fees:  straight per-minute, preferably with 6/6
>     billing.
>
>     7) Price.
>
>
>     You will notice that price is last.  I will pay more for a
>     provider that can provide all of these items than one that does
>     not.  Of course, there is a limit on price.  But I'd pay a *lot*
>     more than $0.009 a minute for a provider that provides all six
>     items on that list.
>
>     I do not think this list is too hard.  For example, I get exactly
>     this level of support from one of my ISP's (Speakeasy.net),
>     whether it's with bonded T1's or their least expensive ADSL.  I
>     can call and get a person 24x7.  I can get technical support 24x7.
>      And I even get calls back.  I've experienced it.  All I want is a
>     VoIP provider that works the same way.  They're more expensive
>     than many providers:  While SBC might charge $25 for a low end
>     ADSL connection, Speakeasy might charge $70.  Service does come at
>     a price.  But worth every single penny.
>
>     I would love to hear from actual customers.  But please don't say
>     "Provider X's service rocks!" if you've *never* had a major
>     support issue.  If you plugged it in and turned it on, I would
>     *expect* it would work.  *Anyone* can deliver great customer
>     support when things are working!  Tell me about times when you've
>     had problems and how customer support handled it then.  Did they
>     answer the phone?  Did they call you back?  Did they e-mail you
>     back personally within an hour?  With a solution?  Or a deadline
>     for a soluiton?  Did they stick to it?  Or didn't they?
>
>     Thank you all very much for your response.
>
>     Tim Massey
>
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