[Asterisk-biz] RFQ: USA IAX Services, focused on support

Mon Nov 7 11:22:13 MST 2005

If these guys were the founders of Interport as mentioned below, then I 
can vouch for their history of professionalism.  Interport was a 
wonderful ISP with great customer service.

Angus Campbell
*Aegis Reporting
* Aegis Management Associates, Inc.
New York, NY
212-517-1100

Robert Wolpov wrote:

> Please consider Junction Networks.  We focus on service.  We answer 
> the phone between 9-6 +.  The "+" is because if we can  answer the 
> phone after hours, we will answer the phone at any time.  If we miss 
> your call, as you SHOULD expect, we call you back asap, regardless of 
> your issue.  We have a case ticketing system that we use internally to 
> track and inform our customers with.  It will also be available to 
> existing customers shortly through our user portal.
>  
> We have no monthly commitments or channel charges.  We do have a small 
> monthly DID charge of $2.00.  We can port your numbers to us.
>  
> We have an extremely reliable network.  Our infrastructure is 
> located at 60 Hudson Street, NYC, the number one telco hotel in the 
> country.   
>  
> Junction Networks was founded and is run by industry veterans from 
> IBM, MFN, RCN, etc.  The founders previously launched the largest ISP 
> in NYC in mid-90's, Interport.  The company was purchased by RCN. 
>  
> We know what business customers need: reliability, service and 
> professionalism.  We deliver it. 
>  
> We are not the cheapest but as many of you probably know, you get what 
> you pay for. 
>  
> I invite Junction Networks customers reading this to offer their 
> experience with other readers. 
>  
>  
> Sincerely,
>  
> Rob Wolpov
> rob at junctionnetworks.com <mailto:rob at junctionnetworks.com>
> 800-801-3381 extension 7002
> www.junctionnetworks.com <http://www.junctionnetworks.com>
>  
>
>     ----- Original Message -----
>     *From:* tmassey at obscorp.com <mailto:tmassey at obscorp.com>
>     *To:* Commercial and Business-Oriented Asterisk Discussion
>     <mailto:asterisk-biz at lists.digium.com>
>     *Sent:* Monday, November 07, 2005 2:22 PM
>     *Subject:* [Asterisk-biz] RFQ: USA IAX Services, focused on support
>
>
>     The recent flamewar has spurred me to put out this RFQ.  I would
>     like to know what alternatives exist for customers who are
>     interested in IAX services that are focused on support.  It seems
>     every e-mail and every website advertising service leads with
>     price, and service isn't even mentioned.  Well, I want it the
>     other way.
>
>     So, I'm hoping that I can send out this RFQ and get some options
>     from companies that lead with the quality of their support, as
>     well as a reliable product.  Here's my list of priorities.  The
>     first two are must-have's, the rest nice-to-haves.
>
>     1) The ability to call a telephone number and speak to someone
>     with technical knowledge.  It doesn't have to be the first person
>     I speak to.  I just want to be able to speak to someone who can
>     get me where I need to be.  8-5 M-F is a requirement, but 24 hours
>     (or at least weekends) would be very nice.
>
>     2) A highly reliable network.  While I want good service to be
>     available, I'd rather not use it!
>
>     3) Some way of being able to monitor the status of technical
>     requests.  Something that shows me when work is done, without me
>     having to bug people.
>
>     4) Toll-free DID's with the ability to transfer my current numbers.
>
>     5) Month-to-month terms
>
>     6) No monthly fees:  straight per-minute, preferably with 6/6
>     billing.
>
>     7) Price.
>
>
>     You will notice that price is last.  I will pay more for a
>     provider that can provide all of these items than one that does
>     not.  Of course, there is a limit on price.  But I'd pay a *lot*
>     more than $0.009 a minute for a provider that provides all six
>     items on that list.
>
>     I do not think this list is too hard.  For example, I get exactly
>     this level of support from one of my ISP's (Speakeasy.net),
>     whether it's with bonded T1's or their least expensive ADSL.  I
>     can call and get a person 24x7.  I can get technical support 24x7.
>      And I even get calls back.  I've experienced it.  All I want is a
>     VoIP provider that works the same way.  They're more expensive
>     than many providers:  While SBC might charge $25 for a low end
>     ADSL connection, Speakeasy might charge $70.  Service does come at
>     a price.  But worth every single penny.
>
>     I would love to hear from actual customers.  But please don't say
>     "Provider X's service rocks!" if you've *never* had a major
>     support issue.  If you plugged it in and turned it on, I would
>     *expect* it would work.  *Anyone* can deliver great customer
>     support when things are working!  Tell me about times when you've
>     had problems and how customer support handled it then.  Did they
>     answer the phone?  Did they call you back?  Did they e-mail you
>     back personally within an hour?  With a solution?  Or a deadline
>     for a soluiton?  Did they stick to it?  Or didn't they?
>
>     Thank you all very much for your response.
>
>     Tim Massey
>
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